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Connection problems once again

hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Connection problems once again

Hi, my broadband connection has disconnected once again, this is becoming an issue as it seems to occur to often please can someone perform yet another line check.
Thank you
20 REPLIES 20
drj
Aspiring Pro
Posts: 1,118
Thanks: 45
Fixes: 1
Registered: ‎30-03-2011

Re: Connection problems once again

Please advise what you consider to be "too often". PlusNet advised me that once or twice a day is "expected" despite my surprise.
EDIT - just checked - mine's disconnected on December 1, 2, 4, 4, 6, 8, 8, 8 - hmm three times today...
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

I have no Internet at all now after many disconnects (20-30) I now have to use 3G on my iPad to report it.
I had an engineer visit 2-3 weeks ago and all was good till 1am this morning.
Fed up is not the word.
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

It has now came back on then gone again. Very unstable
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

Still down, connects for a min or two then disconnects for hourss ;0)
Townman
Superuser
Superuser
Posts: 22,918
Thanks: 9,535
Fixes: 156
Registered: ‎22-08-2007

Re: Connection problems once again

Hi,
Have you run through the fault checker at faults.plus.net ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

yes
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

no broadband for the fourth day

still no response to my previous post  Embarrassed
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Connection problems once again

other post merged in here
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection problems once again

Yeah, this isn't a good number of disconnections:

Have you added any new electrical devices to your house recently? Christmas lights, new phone handsets etc?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

no just tree lights but have switched them off
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection problems once again

I've just done some line checks and they showed that there was a potential issue with the phone line, however the tests you've done and the previous phone faults would appear to contradict this. I've raised the fault through to our suppliers now and we'll be in touch when we get their input on to the fault.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection problems once again

Can you just confirm that you're not getting any noise or problems on the phone line? If there is any noise, pops, hisses etc then try a single corded handset into the master socket and let us know if it carries on.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Connection problems once again

ok thank you
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection problems once again

Quote
Can you just confirm that you're not getting any noise or problems on the phone line?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.