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Connection multiple disconnections

Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: 22-03-2013

Connection multiple disconnections

Hello all
My connection after being very stable is showing signs of strain with multiple disconnects over a short period of time.
Check here
http://www.thinkbroadband.com/ping/share/0664c0b16324aa4a00a0791bb10da399-16-09-2013.html
Could anyone offer any advice?
Connection details here

DSL Connection
Link Information
Uptime: 0 days, 0:38:38
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.259 / 15.916
Data Transferred (Sent/Received) [MB/GB]: 859,21 / 1,83
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 17,1 / 30,5
SN Margin (Up/Down) [dB]: 5,2 / 3,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 24 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 4.651 / 6
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 43 / 55
HEC Errors (Up/Down): 68 / 133
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Connection multiple disconnections

Hi there,
Certainly is intermittent:
<img src="http://community.plus.net/visualradius/generated/image13794085337935.png"/>

I'd definitely recommend running through the faults wizard (http://faults.plus.net) - if the checks that takes you through don't fix the issue it'll be a line fault and the wizard will raise a ticket through to our team.