Connection keeps dropping
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Connection keeps dropping
23-05-2017 12:19 AM
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As the title says, connection keeps dropping to the point where I am struggling to stream video and play online games. Multiple restarts of PC/Router/Modem have not fixed the problem. It started occurring about a week ago and is progressively getting worse over the last day or 2. Was wondering if anyone is able to look at my line/connection and tell me if I can fix anything, thanks!
Re: Connection keeps dropping
23-05-2017 7:44 AM
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Are all your connections wireless?
If so change router channel.
Re: Connection keeps dropping
23-05-2017 10:33 AM
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Hi there,
Sorry that you're having problems with your connection. I've checked the connection logs and we're not seeing many disconnections:
As @Gel asls, are you on a wireless connection and if so do you experience the same connection drops on a wired connection?
Re: Connection keeps dropping
23-05-2017 1:09 PM
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Hi there, just done the BT Speed test and my speeds are lower than usual. Usually I get around 25-28mb down but now I am getting 15-18. Also the upload speed is 0.40 which is a bit strange as we normally get around 2-2.5 upload speed. Worth mentioning I have been experiencing these problems on a wired connection
Re: Connection keeps dropping
23-05-2017 1:17 PM
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Sorry to hear of the problems you're having.
My tests are showing whilst your downstream speed is on target, your upstream is considerably below the estimated speed of between 5.5 Mb/s and 7.3 Mb/s.
Sync Status | In Sync |
Downstream Speed | 22.2 Mbps |
Upstream Speed | 0.6 Mbps |
If you haven't already, I'd advise going through the checks here and if you are still having problems then raise a fault here.
Let us know how you get on.
Re: Connection keeps dropping
23-05-2017 2:33 PM
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Not sure what my speeds are as it is now taking me about 5 minutes to load each web page... Can't raise a fault because the connection times out when I try and sign in to the members centre..
Is there any way you can raise a fault for me as I am unable to do so at this moment.
Re: Connection keeps dropping
23-05-2017 2:41 PM
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I can raise a fault for you, but ideally we need you to run through a few checks first before we send an engineer as it will be an appointment so there may be charges if the fault lies with your internal wiring or equipment.
I'd advise plugging your router into the test socket, which is found behind the faceplate of the master socket.
This should bypass your internal wiring.
Let us know how you get on.
Re: Connection keeps dropping
23-05-2017 2:54 PM
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Connection seems stable at the minute so I'll leave it as it is for the time being, but if the problem reoccurs then I'll test the master socket, thanks for the assistance
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