Connection keeps dropping since about 17:00.
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Connection keeps dropping since about 17:00.
28-10-2013 11:29 PM
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Re: Connection keeps dropping since about 17:00.
29-10-2013 10:05 AM
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Re: Connection keeps dropping since about 17:00.
29-10-2013 11:34 AM
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Ex-Broadband Service Manager
Re: Connection keeps dropping since about 17:00.
29-10-2013 11:40 AM
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I would advise changing the SNR Target from 3db to 6db in the first instance, just to give the line a little more stability and resistance. It shouldn't affect your gaming as your speeds are really good as they are.
If you're happy for me to make this change for you, please do let me know and I'll get that arranged for you.
Re: Connection keeps dropping since about 17:00.
29-10-2013 1:33 PM
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Quote from: Chris I would advise changing the SNR Target from 3db to 6db in the first instance, just to give the line a little more stability and resistance. It shouldn't affect your gaming as your speeds are really good as they are.
If you're happy for me to make this change for you, please do let me know and I'll get that arranged for you.
Sure, go for it. I've been out today, so don't know if it's been dropping and reconnecting again but anything that can help is appreciated.
Re: Connection keeps dropping since about 17:00.
29-10-2013 1:41 PM
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You should notice a difference within 30 minutes or so.
Re: Connection keeps dropping since about 17:00.
29-10-2013 1:50 PM
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Re: Connection keeps dropping since about 17:00.
29-10-2013 1:54 PM
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Re: Connection keeps dropping since about 17:00.
30-10-2013 6:32 AM
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Quote DSL Upstream Rate: 664 Kbps
DSL Downstream Rate: 5923 Kbps
I want my speed back.
Not to mention that in the last 10 minutes the connection has started to drop constantly, check out that thing that gives you the graph, like posted a few posts above. I'm also getting this.
Quote DSL Noise Margin: 1.4 dB 6551.6 dB
I want my internet back. The one I'm paying you for. The one I was getting a day or so ago. This is beyond a joke.
Re: Connection keeps dropping since about 17:00.
30-10-2013 6:59 AM
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Quote from: Chris I would advise changing the SNR Target from 3db to 6db in the first instance, just to give the line a little more stability and resistance. It shouldn't affect your gaming as your speeds are really good as they are.
"A little more stability and resistance"? You've wrecked my internet connection.
The DSL keeps dropping, in fact I'm lucky if it stays up long enough for me to post this. How am I supposed to work, game and skype if the DSL connection keeps dropping every 30s or so? Please undo whatever it is you did, I want both my stability and download/upload speed back.
Re: Connection keeps dropping since about 17:00.
30-10-2013 9:05 AM
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I've checked over the line again and there's clearly a fault with the service. You can see a graph of your connection below:
<img src="http://community.plus.net/visualradius/generated/image13831232996150.png"/>
I can appreciate that having a dropping connection fault can be really inconvenient but unfortunately faults do happen ad our Faults Team need to get this looked at and get it fixed.
Please raise a fault at http://faults.plus.net and we'll get that sorted out for you.
Re: Connection keeps dropping since about 17:00.
31-10-2013 3:55 PM
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Strange thing is, I thought problem had gone away yesterday, as there was quite a long period where it didn't drop, or at least where I didn't notice it dropping, but today (since15:30) it's been dropping numerous times.
Re: Connection keeps dropping since about 17:00.
31-10-2013 4:22 PM
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