cancel
Showing results for 
Search instead for 
Did you mean: 

Connection issues

Community Veteran
Posts: 374
Registered: 22-08-2007

Connection issues

Having finally managed to get interleaving turned off, in the process I have been left with a 12db SNR which has caused quite a large drop in sync speed (over 5 meg drop).

 

How easy is it to get the 3db profile restored which the line was happy running on since December 2015?

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,634
Thanks: 617
Fixes: 158
Registered: 05-04-2007

Re: Connection issues

I've submitted a request to put your SNR to 3db, with interleaving still off. This should happen in the next hour or so.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 374
Registered: 22-08-2007

Re: Connection issues

Thanks for that

Community Veteran
Posts: 374
Registered: 22-08-2007

Re: Connection issues

And sadly its gone back up to 9db once again,  can anyone prod it back to 3db where the line ran happily for 9 months till a random BT order placed on the line changed it.

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Connection issues

What's the point? If it's gone back up there is obviously something amiss and it will just do it again. You need to track down what is causing the errors that make the DLM raise the target.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 374
Registered: 22-08-2007

Re: Connection issues

If the line was dropping all the time I could see your point, but AFAIK for the last 3 weeks there has only been 2 line drops when the SNR was changed up the line has been stable and I don't see any errors here.  This only started happening after a BT order by plusnet that completed 20th August that stated they were transferring me to the 21CN network whilst I was already on it.

Moderator
Moderator
Posts: 16,506
Thanks: 1,773
Fixes: 121
Registered: 06-04-2007

Re: Connection issues

Moderator's note by Mike (Mav)

As this issue is still ongoing I have removed the fix.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 4,915
Thanks: 335
Fixes: 16
Registered: 10-06-2010

Re: Connection issues

So what are the current ADSL stats? It seems unlikely for there to be zero errors on a line running at 3dB with no interleaving, unless perhaps the line is incredibly short.

Community Veteran
Posts: 374
Registered: 22-08-2007

Re: Connection issues

My reply before should have said many errors.

 

There are errors on the upstream.  There is usually some errors showing on the down and up, not high numbers showing usually though.  Only thing I can think off is unless there is a sudden burst of errors that is causing DLM to change the SNR but I thought the connection would be dropping before the SNR change, not just when the SNR changes

 

Downstream

SNR - 9.1

Att - 11

Output Power - 18.8

Sync 18363

HEC Errors - 0

OCD Errors - 0

LCD Errors - 0

Bit Errors - 0

Total ES - 0

Total SES - 0

UAS - 0

 

Upstream

SNR - 9.8

Att - 7

Output power - 12

Sync - 1171

HEC Errors - 0

OCD Errors - 0

LCD Errors - 0

Bit Errors - 138

Total ES - 2

Total SES - 0

UAS - 0

Community Veteran
Posts: 4,915
Thanks: 335
Fixes: 16
Registered: 10-06-2010

Re: Connection issues

That shows that this is a very short line, with hardly any errors showing in those stats. What modem/router are you using?