For a good couple of weeks now but far more pronouncedly in the last 5 ish days my connection has dropped a lot. Please see router status report below. I play poker online for cash and the conx issues are affecting this now. Before the last 3-4 days conx to GUI clients was stable during disconx while webpages and at times even router homepage were inaccessible - at those times broadband light stayed steady blue but has been going orange with random regularity recently though I am also aware of heavy rain through Carlisle recently thus I wonder if the exchange may be affected.
ADSL line status Connection information Line state Connected Connection time 0 days, 0:04:07 Downstream 9,740 Kbps Upstream 1,128 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.5 Latency type Interleaved Noise margin (Down/Up) 3.9 dB / 6.4 dB Line attenuation (Down/Up) 36.0 dB / 19.3 dB Output power (Down/Up) 0.0 dBm / 13.1 dBm Loss of Framing (Local) 0 Loss of Signal (Local) 0 Loss of Power (Local) 0 FEC Errors (Down/Up) 665355 / 0 CRC Errors (Down/Up) 51 / N/A HEC Errors (Down/Up) N/A / 10 Error Seconds (Local) 1388
I suggest reporting a 'dropping connection' fault using the troubleshooter at http://faults.plus.net. This will run some basic checks and pass the problem to the Faults Team for more detailed investigation.
Probably a good idea to start with the basics. Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? As you've used the troubleshooter I expect it would have mentioned about the Test Socket etc - did you try that assuming you have a Master Socket like the one on the left?
