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Connection issues

TheArbiter1985
Dabbler
Posts: 16
Registered: 18-05-2014

Connection issues

For a good couple of weeks now but far more pronouncedly in the last 5 ish days my connection has dropped a lot.  Please see router status report below. I play poker online for cash and the conx issues are affecting this now. Before the last 3-4 days conx to GUI clients was stable during disconx while webpages and at times even router homepage were inaccessible - at those times broadband light stayed steady blue but has been going orange with random regularity recently though I am also aware of heavy rain through Carlisle recently thus I wonder if the exchange may be affected.

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:04:07
Downstream 9,740 Kbps
Upstream 1,128 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 3.9 dB / 6.4 dB
Line attenuation (Down/Up) 36.0 dB / 19.3 dB
Output power (Down/Up) 0.0 dBm / 13.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 665355 / 0
CRC Errors (Down/Up) 51 / N/A
HEC Errors (Down/Up) N/A / 10
Error Seconds (Local) 1388
4 REPLIES
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Connection issues

I suggest reporting a 'dropping connection' fault using the troubleshooter at http://faults.plus.net.
This will run some basic checks and pass the problem to the Faults Team for more detailed investigation.
David
Plusnet Help Team
Plusnet Help Team
Posts: 5,604
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Connection issues

Most of the drops seem to occur in the evening.

I can see you've started the troubleshooter already.
Let us know if you have any further questions.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Connection issues

Probably a good idea to start with the basics.
Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?
As you've used the troubleshooter I expect it would have mentioned about the Test Socket etc - did you try that assuming you have a Master Socket like the one on the left?
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Connection issues

Further to the above, it's worth leaving in the master socket for over night / a couple of days to see if you notice drops.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team