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Connection issues

ashleywatkins
Dabbler
Posts: 13
Registered: ‎28-07-2013

Connection issues

Hi,
I'm finding it impossible to connect to some sites. I've tried disconnecting the router but no luck.
I tried tracerouting www.linx.net by telnetting into to the tg582n. I could ping www.plus.net at this time, but not portal.plus.net.
I get the same result from the wired and wireless devices in the house. Router in master socket (which is a dsl faceplate type) with no extensions connected.
12/03/2012 18:20
: traceroute addr=198.18.1.38
ttl=1  195.166.128.185  24775 us  27064 us  22043 us
ttl=2  212.159.2.172    22866 us  21838 us  22247 us
ttl=3        *        *        *
ttl=4        *        *
Do you want to continue traceroute? (y/n) :n
12/03/2012 18:24
: traceroute addr=198.18.1.38
ttl=1  195.166.128.195  33521 us  22009 us  21590 us
ttl=2  212.159.2.144    22435 us  21917 us  21676 us
ttl=3        *        *        *
The connection has been unreliable for some time now but has resolved with time. I'm getting fed up and thinking of leaving.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Connection issues

Have you raised a fault with us at all?
It's probably worth getting our Faults Team to take a look, if it's an external issue, we can get that resolved for you. You can raise a fault online at http://faults.plus.net
Chris Pettitt
Cloud Environments Engineer