Connection goes on and off like a set of Christmas tree lights today

[#1]

Regarding full fibre & PlusNet - with telephony.

@ColdharbourDave Plusnet don't do telephony with Full fibre. If you wish to use voip with Plusnet Full fibre then you need to source your own equipment and voip supplier.

[#2]

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@ColdharbourDave wrote:

Well the engineer came  ... ... and said the line might take a week to stabilise.

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Well that sounds hopeful !

Do you know whether the engineer did a DLM reset on your ADSL broadband ? - your line will stabilise quicker if they did.

If you don't know, then it might be worth asking Plusnet to submit a "DLM reset" now that your line has been repaired, at least then your broadband would be retraining from a fresh start and any residual issues such as line banding would be eliminated.

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@ColdharbourDave wrote:

Regarding full fibre & PlusNet - with telephony.

... ...

Does this apply to PlusNet wifi phone contacts I wonder?

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No, you can upgrade to Plusnet full fibre but they don't do telephony or provide handsets (wired or WiFi)

You can upgrade to Plusnet full fibre (without paying early termination on your ADSL contract), but you will need to transfer your phone service to a third party VoIP provider, who may be able to provide a pre-configured ATA VoIP adaptor that you can plug your BT200 phone in to.

If you ask Plusnet to upgrade both phone and broadband to full fibre, then Plusnet will offer to transfer (without contract penalties) both your broadband and phone to EE (but be aware of the warnings about EE in the preceding posts).

If you are going to try and get heavily discounted full fibre by claiming "social tariff" rate, then you'll need to provide evidence of receiving benefits (such as pension credit), but neither Plusnet or EE have a social tariff rate.

BT and "G.Network" do have discounted full fibre broadband social tariff rates, however BT uses "Digital Voice" (phone) which has expensive calling rates compared to third party VoIP,   whereas if you chose "G.Network", you would be free to choose a very cost effective third party VoIP service - but you would have the initial inconvenience of ensuring you could get a pre-configured ATA adaptor for your BT200 handset, and because they are not a BT group company, then Plusnet will charge  you any outstanding contract fees if you leave early.

Many AltNet full fibre providers, (when asked) will pay off your existing broadband providers exit fees, as an incentive to join their independent full fibre network.  Try asking Plusnet what your exit fees would be if you were to leave,  then ask "G.Network" whether they would pay off whatever the Plusnet figure is.

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[#3]

@outcast he did say he had arranged a DLM reset.

They already did one before though.

Line seems stable, not going off at least but somewhat slow at the moment.

Regarding the rest - can't imagine  qualify fir a social tariff.

My issue is hard of hearing/deaf.

I have been using POIVY VOIP for years - to ring mobiles and overseas.

But ass far as I know this is a one-way system.

Losing the landline means having to have a method of receiving incoming calls 

- from GPs round here who now insist they are telephone triage services

- from banks etc that need 2 factor ID

So when did PlusNet stop doing phones via the router?

I have a brother in Swafham Norfolk who has had this from moving into a newbuild. 

[#4]

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@ColdharbourDave wrote:

So when did PlusNet stop doing phones via the router?

26th August 2015

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[#5]

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@ColdharbourDave wrote:

I have been using POIVY VOIP for years - to ring mobiles and overseas.

But ass far as I know this is a one-way system.

Losing the landline means having to have a method of receiving incoming calls

I don't know anything about POIVY, 

but I've been using various VoIP providers since early 2013, as a fully working replacement for my landline phone, which can make and receive calls, with a working answerphone, and all the usual features that a landline phone would have.

I have a Gigaset N300A-IP DECT base, that can handle six VoIP providers, and can be programmed to call out to specified to specified VoIP providers, depending on the number you are dialling (so you could use your existing landline number IN ADDITION to your VOIVY service).  Incoming calls from any of the subscribed VoIP services will 'ring' the handsets.

I've never had any issues with my bank calling me via my VoIP landline number for two factor authentication.

Why do you think VoIP can't receive calls ? - that would be useless !

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[#6 · Accepted solution]

Just to round off.

The engineer apparently found a cabinet fault - and normal service is resumed - at least after a courtesy call back when I told them connection still running slow. This had been done at PlusNet as they assumed I had a noisy line and throttled the speed.

So fault fixed, line fixed - thanks to engineer and customer service person.

Still remains the issue of whether to upgrade to PlusNet full fibre - then use a mobile for phone - OR it seems migrate to EE who will continue to provide land lines and can take over a PlusNet contract without penalties (it says on PlusNet website)

AND the dreaded Greenby move for email

I got the welcome email yesterday and now my email have gone off - both Thunderbird and webmail.

I know there is a thread for this - and that it never rains but it pours! 

[#7]

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@ColdharbourDave wrote:

The engineer apparently found a cabinet fault

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Seems unlikely given that your connection is ADSL,  which is a direct wired connection to the telephone exchange, and isn't connected to an intermediate cabinet.

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[#8]

@ColdharbourDave 

E-mail has gone entirely - there are multiple threads running on the subject.

The Greenby migration (once it's done and dusted and you have everything working) is good news (for you!!!). It means you can change ISP without losing any email addresses you currently use.

You can move to EE FOC as stated but it must be organised through PN. Note the EE will provide a phone service over whatever form of VOIP they use - it's not a copper landline.

Brian

[#9]

@outcast  Not true, many ADSL circuits will come through PCP cabinets so it can be assumed it was a physical connection problem.  The ones coming direct from the exchange are EOL (exchange only lines) 

[#10]

Thank you, I learned something new today.

[#11]

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@RealAleMadrid wrote:

...many ADSL circuits will come through PCP cabinets

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That certainly was true, although I suspect that many of the remaining ADSL lines are EOL - they tended to put FTTC cabinets near PCP cabinets and rerouted the lines. It is largely the EOL lines that have been left alone, although they did put FTTC cabinets outside some exchanges in order to migrate EOL lines to FTTC.

[#12]

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@corringham wrote:

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@RealAleMadrid wrote:

...many ADSL circuits will come through PCP cabinets

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That certainly was true, although I suspect that many of the remaining ADSL lines are EOL - they tended to put FTTC cabinets near PCP cabinets and rerouted the lines. It is largely the EOL lines that have been left alone, although they did put FTTC cabinets outside some exchanges in order to migrate EOL lines to FTTC.

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Does that assume everyone on ADSL switched to FTTC, or are you saying existing 'ADSL' lines are being physically provided as 24Mb capped FTTC ?

I am shown on the checker as 'Cabinet 18' but as they don't have numbers on them I don't know if that is the old 'full copper' one or the FTTC one

[#13]

No, ADSL lines are ADSL lines. However many lines that were ADSL lines have been migrated to FTTC lines, but those are now FTTC lines.

[#14]

The cabinet number will be the PCP cabinet. For ADSL the PCP cabinet is just a junction box and your phone line and broadband continue on the same wire through to the exchange. An ADSL Exchange-Only Line (EOL) is the same except there isn't a PCP along the way.

For FTTC your line will go to a PCP - however there the phone line and broadband are split. The phone line continues to the exchange as before (at least until PSTN is withdrawn in t he next year), but the broadband goes to a Fibre cabinet which will have been built within a few yards of the PCP (sometimes OR used a combined PCP and FTTC cabinet). The fibre runs from the FTTC cabinet to a handover exchange - which may well be different to the exchange where the phone line goes to.

[#15]

@mwwagain 

All FTTC cabinets (usually Green) have an associated PCP cabinet (usuallly Grey I believe) within 100 metres of them. They have the same cabinet number for database purposes.

The final ADSL product could reach 24Mb down if the line supported it.

Brian