Connection goes on and off like a set of Christmas tree lights today

[#1]

I have had connection problems for several weeks after YEARS of stable connection.

The PlusNet support person claimed it must be my TP Link router (PlusNet had never given me a wi-fi router since the Alcarel "Rayfish" in 2003 ADSL days - so I had bought a BVelkin, then a better TP Link.

Support sent me the new approved PlusNet router with the art deco roundel which is normally surrounded by blue LED light (or turquoise?). In periods of instability it goes orange (for OFF) or flashing orange for off as far as all intents and purposes.

My trouble today started when I tried to log into my bank account.

They have remote verificatrion - you have to type in a number as shown on the screen when they call your phoneline.

Every time I type in the number the website (and PlusNet) goes off line.

Thanks mate!

Less seriously previously I have had such "crashes" when searching on Google.

Typically the DNS cannot be found and you  get at least several minutes of disconnection.

The customer services guy today says my line is "unstable" and he hopes to get it stabilised within 3 days.

Why is PlusNet's service quality now so poor?

I'm beginning to wonder if one of the new fibre providers such a G Network is the way to go. 

At least you don't then have to negotiate with BT Openreach (and possibly now EE)

I've been with Force9/PlusNet since 1994. I can feel a change coming on!

[#2]

@ColdharbourDave The PN Hub2 you have has an informative Error Log - could you export that and attach the resulting .csv file to a post please.

[#3]

I have Hub Two.

I can show you manager screen as jpg

and a sample page of 217 pages as jpg

No obvious means of Exporting - the Export button simply kicks you back into the manager screen

[#4]

Have you checked your 'downloads' folder for the csv file? As I have never used the Hub2, I don't know where it goes after an 'export' function, but I do know many users have successfully produced the required file.

[#5]

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@ColdharbourDave wrote:

The PlusNet support person claimed it must be my TP Link router

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Well they would wouldn't they !     -   anything to avoid spending time testing your connection

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@ColdharbourDave wrote:

... so I had bought a Belkin, then a better TP Link.

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@ColdharbourDave 

So are you saying that you have a new Belkin and TP-Link, both being currently available models  ?

If so what are their model numbers ? (just in case they are more useful than the Plusnet Hub2 for diagnosing your line fault).

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[#6]

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@ColdharbourDave wrote:

I've been with Force9/PlusNet since 1994.

@ColdharbourDave 

As you've been here so long, do you happen to have a STATIC IP address ? (as many of us had from back then).

If you do have a STATIC IP address, then it might be useful to setup a ThinkBroadband Broadband Quality Monitor

which after a day of logging, might give some clue as to what your line problems are ?.

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[#7]

I find the error log from the Hub2 decidedly more useful than a number of after-market units - at least the error log is comprehensive, and usually more useful that produced (even if it is available) by TP/Belkin kit.

[#8]

@ColdharbourDave 

Have you tried getting the Plusnet automated fault diagnostic bot, to see whether it can identify any problems ?

[#9]

I had a Belkin I bought in 2010. I was given the TP Link as a cast-off about 5 years ago. This was dual frquency, and when I had connectivity issues a couple of years agio I tried the TP Link which seems to work happily.

Now I'm getting connectivity issues again PlusNet are saying they can't disgnose the line unless I use a PlusNet router - which they send next day free of charge - and I am using it.

The poster above you  in the queue asked me to post up a csv file of the technical data.

My router does not do data export apparently -  although it has an export  button

See the image files in my reply on the data export.

I doubt the Belkin or TP link are as good as the Plusnet router. The Belkin is an antique single frequency (2.4GHz) model. And the TP link is at least 5 years old, notwithstanding it is dual frquency.

[#10]

If the Hub 2 is flashing orange ,then it's losing DSL  sync. That would indicate a line problem. Looking at one of the attachments posted it shows a log entry WAN3_INTERNET_ATM_0_38 which to me would suggest an ADSL connection  ?

[#11]

@ColdharbourDave Yours is the first Hub2 I have known from users that doesn't do 'data export'. Have you checked your down loads folder as I suggested above?

[#12]

Nothing in downloads.

Was thinking of searching *.csv - but the export button does not offer a save ass option at all. or seem to do anything.

[#13]

This is adsl - I am on copper.

[#14]

I can't remember setting up a static IP address - but 2003 is a long time ago.

[#15]

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@ColdharbourDave wrote:

Nothing in downloads.

Was thinking of searching *.csv - but the export button does not offer a save ass option at all. or seem to do anything.

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Strange. I will refrain from further comment - for the moment - and leave this to @MisterW , who knows a bit more than I do.