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Connection drops

Posts: 11
Registered: ‎10-07-2012

Connection drops

My connection drops ( wifi and wired)  several times a day, I don't know what do..I'm using my iPad on 3G now and it I didn't have a cellular connection I couldn't keep on with PlusNet. Very annoying..I live in Swansea, has anyone in this area experienced broadband problems? Don't know if getting a new router would solve the problem and if so which router?
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Connection drops

I've taken a look at your line and looked at the connection logs.
It seems that your connection is solid for a few days, and then you get an intermittent connection during daylight hours. Would you agree with this? I can post your connection logs if you'd like to see what we see.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team