Connection drops constantly
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- Plusnet Community
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Re: Connection drops constantly
09-11-2012 6:21 PM
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Phone calls to friends and family using a wired phone plugged into the test plug under the face of the master phone socket via a brand new micro filter are crackly, person on the other end of the phone can hear crackling too.
It seems I've had disconnects already this evening judging by the flashing broadband light on the new router.
Re: Connection drops constantly
09-11-2012 6:30 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Connection drops constantly
09-11-2012 6:35 PM
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They rely on a machine to do those tests while in your house and are reluctant to actually go to the pole/cabinet as it takes time.
Currently in the same situation and had the same earlier in the year, now have a hissy line waiting on the BT engineer this Monday
Re: Connection drops constantly
09-11-2012 8:08 PM
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Time to advise of my 3 preferred appointment times again.
Re: Connection drops constantly
12-11-2012 10:20 AM
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We've been advised that a response should be received by the end of the day on 14/11 but our faults team should be in touch when we have an update.
Re: Connection drops constantly
14-11-2012 9:37 PM
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This evening I see zero improvement to my connection speed, getting 0.4Mbps download speeds at best
Can anyone give me a diagnosis from the screenshots attached?
Re: Connection drops constantly
14-11-2012 9:45 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Connection drops constantly
15-11-2012 10:14 PM
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Whatever fault has been fixed by the engineer who came round yesterday has not got rid of the noise on my phone.
Lots of crackling again this evening audible to me and confirmed by the plusnet technical support person receiving the call.
0.2Mbps download speeds and dropped connections for 5 minutes at a time.
Re: Connection drops constantly
15-11-2012 11:38 PM
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I'm really sorry to hear that the issue has not been resolved following the recent engineers visit.
I'll get this picked up for you first thing in the morning and I'll be in touch.
Re: Connection drops constantly
16-11-2012 8:59 AM
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