Connection drops constantly
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- Re: Connection drops constantly
Connection drops constantly
06-11-2012 11:36 PM
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We had a very slow have a constant connection at less than 0.3Mbps and after calling up for technical support the speed has increased to just 0.8Mbps and drops out every 5 minutes in the evening.
We get a constant crackle on our house phone when making calls.
Repeated calls to technical support gets the same response.
I've unplugged all other devices from the phone sockets in the house, tried swapping for a brand new filter, tried using a wired phone, am using the master socket. None of that changes the speed and connection issues.
I've got speed test results from September showing 6.5Mbps
What's gone wrong? How can I get my speed back?
Re: Connection drops constantly
06-11-2012 11:50 PM
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Noise on the line will cause the ADSL connection to drop and the exchange equipment will lower the speed to try to stabilise it.
Re: Connection drops constantly
07-11-2012 8:02 AM
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I'll try the same number again this evening.
Re: Connection drops constantly
07-11-2012 8:05 AM
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Re: Connection drops constantly
07-11-2012 11:08 AM
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Welcome to the community forum.
I've ran a couple of tests on your line and no issues have initially been detected. What make and model of router are you currently using?
Re: Connection drops constantly
07-11-2012 12:46 PM
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Re: Connection drops constantly
07-11-2012 4:52 PM
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Re: Connection drops constantly
08-11-2012 10:48 AM
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I've not been told to try a different router yet, is this advisable?
I attempted to order one through the plusnet website last night and made a card payment for £4.99 but have not received e-mail confirmation that a new router is being sent to me. Anyone know?
Re: Connection drops constantly
08-11-2012 11:00 AM
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It is mentioned in the ticket response to raise a fault for your broadband (http://faults.plus.net). Your has been stable over the last 12 hours.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13523719832585.png" />
Have you changed anything else at all since then?
Your router will be dispatched today and will be with you in the next few days.
Re: Connection drops constantly
08-11-2012 11:20 AM
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I called the helpline on Saturday 3rd to complain about very slow speeds of just 0.3Mbps download that I'd had for weeks. The response from the person on the helpline was to reset something and on Sunday 4th to Wednesday 7th my download speed increased to 0.8Mbps (still unacceptably slow) but with lots of connection drop outs as seen on the graph.
Today my download speed has reverted back to max of 0.3Mbps and is stable again, it isn't cutting out. But this speed is unacceptably slow.
dslchecker.bt.com suggests I should get between 4.5Mbps and 6.5Mbps on my line.
I last saw download speeds of 6.5Mbps 2 months ago.
Re: Connection drops constantly
08-11-2012 11:55 AM
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Re: Connection drops constantly
08-11-2012 1:40 PM
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We can leave it how it is and see if it is now stable, it may be worth raising a fault in the meantime via http://faults.plus.net in-case is does not improve.
Re: Connection drops constantly
09-11-2012 2:28 PM
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However, i've recieved a message saying "Your router will arrive in the next few days...we'll text you again when your broadband is ready, please don't set up your router until then."
Do I dare try setting it up?
Broadband download speed is still unnacceptably slow for my area just 0.45Mbps last night.
Re: Connection drops constantly
09-11-2012 2:31 PM
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It looks like you have received an automated message from when an account is about to become active.
Let me know how you get on.
Re: Connection drops constantly
09-11-2012 2:44 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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