My broadband has been unusable for the past four days - drops a few times an hour and very slow when it is up. Used the troubleshooter and notified the fault early on Wednesday but have had no response from the fault team. Could you investigate, please? Thank you.
Hi will47, Welcome to our community forums, Sorry to hear that you've got a fault, I've spoken with our faults team who are testing your line and they'll update you shortly. Let us know how you get on.
Thanks. This is what was found: xDSL Status Test Summary Sync Status: Circuit In Sync General Information NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information Loop Loss: 12.8 32.0 SNR Margin: 15.0 6.0 Errored Seconds: 0 0 HEC Errors: 0 Cell Count: 3975 4134 Speed: 888 13625
Maximum Stable Rate (KBPS): 13632 Fault Threshold Rate (KBPS): 10906 Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 3060 Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 30
Summary - Connection not testing LTB and ILQ is A. Connection is dropping quite heavily. SNR is low but download speed on the line is high. Next Action - Will raise for SFI.
I'm using my own Vigor 120 and Airport Express. Would it be sensible for me to check these first before having an engineer out or does the above suggest a fault in the line?
