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Connection dropping

MikeKilo92
Newbie
Posts: 5
Registered: ‎02-04-2023

Connection dropping

I had a problem with Download speeds. An engineer came out to the green box and the issue with Download speeds was resolved. Immediately after I now have issues with the connection disconnecting. It happens all day everyday every 2-3 minutes. The hub will flash the orange light the connection will drop and it will automatically reconnect itself. It just repeats this cycle.

Anyone know what the issue could be or if there's anything I can try on my side besides the usual off/on & restart.

Thanks in advance
8 REPLIES 8
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Connection dropping

@MikeKilo92 Welcome to the forum. This sounds like an xDSL connection problem. Which Hub do you have?

John
MikeKilo92
Newbie
Posts: 5
Registered: ‎02-04-2023

Re: Connection dropping

Hi,
Thanks for replying. I have the Hub 1. Just to reiterate this issue only started after an engineer went out to the green box to tweak my Download speeds. Nothing in my property has changed.
MikeKilo92
Newbie
Posts: 5
Registered: ‎02-04-2023

Re: Connection dropping

@jab1
Hi,
Thanks for replying. I have the Hub 1. Just to reiterate this issue only started after an engineer went out to the green box to tweak my Download speeds. Nothing in my property has changed. I've also tried using a different ADSL filter but still nothing.
Thanks in advance
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Connection dropping

OK. Can you please provide the Hubs 'Help Desk' page (obscuring personal details) and the WAN tab from the Event Log, please?

John
MikeKilo92
Newbie
Posts: 5
Registered: ‎02-04-2023

Re: Connection dropping

@jab1
Sorry, but I'm not too sure on how to upload the pics on here. I don't see any option when Itype a message.
Dan_the_Van
Aspiring Hero
Posts: 2,693
Thanks: 1,270
Fixes: 79
Registered: ‎25-06-2007

Re: Connection dropping

@MikeKilo92 

To attach a picture to the  post click on the picture icon to the right of the smiley face above  Screenshot 2023-04-02 125558.png then follow the instructions.

HTH

MikeKilo92
Newbie
Posts: 5
Registered: ‎02-04-2023

Re: Connection dropping

IMG_20230403_092959.jpgIMG_20230403_085712.jpg

 

 

@jab1

Not sure if that's it

jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Connection dropping

@MikeKilo92 Looking at those pictures, although the log one is a little 'small text size', I would suggest you report a broadband issue, either by phone or the text service: https://www.plus.net/help/report-a-problem/broadband/ . Your connection is banded, and the downstream SNR figure is way too low - it should ideally be around 6dB, given your attenuation figures.

John