cancel
Showing results for 
Search instead for 
Did you mean: 

Connection dropping

jdlb
Newbie
Posts: 4
Thanks: 2
Registered: 02-11-2016

Connection dropping

I've had plusnet for 3 weeks and although the speed is ok the connection drops all the time meaning that I can't stream anything for longer than 10 minutes or so. Any idea what causes this?
4 REPLIES
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Connection dropping

jdlb
Newbie
Posts: 4
Thanks: 2
Registered: 02-11-2016

Re: Connection dropping

I've not had the chance to connect with an ethernet yet as the point is miles away from my computer/tv. I'll check the internet light next time it drops to see if it's the wifi or not.

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Connection dropping

We've seen a couple of disconnections but not a significant amount:

 

 

Let us know how it goes if you can test an ethernet cable.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jdlb
Newbie
Posts: 4
Thanks: 2
Registered: 02-11-2016

Re: Connection dropping

Thanks for the graphic, that's helpful. I've just switched to another socket that had been painted shut and things seem to be running much smoother! I think that may be problem solved.