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Connection dropping out

chrisc3078
Newbie
Posts: 7
Registered: ‎11-06-2010

Connection dropping out

Hi, my connection has been dropping out regularly since roughly last Friday - before this I have gone a few years without a problem. Ive noticed this seems to be possibly happening more in later evening but only since it seemed to run most of Sunday daytime without too many issues untill 5ish. Im a bit  IT retarded so hopefully this is the correct information that you require, if not feel free to speak to me as if I am a small child till I get it right!  Crazy Thanks in advance for your help!
5 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Connection dropping out

Have you checked if there is any background noise on the phone? (Dial 17070 option 2 for the quiet line test)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
chrisc3078
Newbie
Posts: 7
Registered: ‎11-06-2010

Re: Connection dropping out

Hi Jelv, thanks for the response, yes I did a quick check last night and it seemed ok, I have to go away for work for 2 nights now so will recheck when I get back unless theres anything that can be looked at without me being present?,
Thanks
Chris
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Connection dropping out

Hi there,
I've tested the line for noise and performed some diagnostics. Neither indicate any obvious issues.
I've just taken a look at a view of your disconnections/connections over the past 7 days and can see that you seem to be impacted by this in the evenings between 5pm and midnight.
With that in mind is that perhaps when you're using the connection most heavily?
Also do you have any electrical systems or devices that might switch on or off during those times such as a heating or an alarm system?
<img src="http://community.plus.net/visualradius/generated/image14139810858382.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisc3078
Newbie
Posts: 7
Registered: ‎11-06-2010

Re: Connection dropping out

Hi Adam,
Thanks for the reply and subsequent tests. Yes, I only tend to use the internet in the evenings and weekends due to work etc although this problem has never happened before and I don't believe im using it any more heavily than usual with the possible exception of Sunday just gone. I have no alarms and my heating is set to much later than when the problem starts. The only possibility on that front would be a neighbour I suppose since I live in a flat?
Thanks
Chris
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Connection dropping out

Hi,
Just looking at your connection logs that Adam posted, and that's screaming REIN (Electrical interference) to me. I see Adam's asked you for certain checks, but it is also worth asking you if you've got any new electrical equipment recently (digiboxes, telly's etc). I've seen the most obscure things causing REIN such as like shaving lights, televisions, security lighting, older Christmas lights (but not in October and to be fair, I haven't seen these in a couple of years),  electric fences, central heating systems and street lights.
Of course you are right that, it could easily be caused by a neighbour as well.
If it is REIN (and I would hazard a guess that it is), then it might be worth raising to our faults team here for us to arrange an engineer visit for you.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team