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Connection dropping issues

manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Connection dropping issues

My connection is dropping out many times a day for about 30secs to 1 minute each time. I have been using an ethernet cable and wireless too. Any chance someone could look at my line and find a solution since live chat isnt working?
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Connection dropping issues

We're seeing some disconnections but only up to 3 a day (which is higher than I'd like to see really).

 
Testing your line isn't showing any major problems either, the Mean Time Between Errors are both slightly below where I'd like to see them.
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 14.7 29.0
SNR Margin: 5.9 6.0
Errored Seconds: 6 7
HEC Errors: 0  
Cell Count: 479076 1323704
Speed: 1040 16020
 
Maximum Stable Rate (KBPS): 2272 Fault Threshold Rate (KBPS): 2272
Mean Time Between Retrains (Seconds): 43174 Mean Time Between Errors Upstream (Seconds): 50
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 80

We can try increasing the SNR to 9db, which would result in a slightly drop in the download speeds but would help combat the errors on your line.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Re: Connection dropping issues

Yes a slight reduction in speed would be fine to increase stability but i just recently dropped about 2 times in 5mins
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Connection dropping issues

I've made the change, can you monitor until tomorrow and let us know how the stability is looking?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Re: Connection dropping issues

Sure
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Re: Connection dropping issues

It seems the change has increased my latency making games unplayable when i usually have very few issues with latency. Will this vary of the next few hours?
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Re: Connection dropping issues

Could interleaving be turned off as i feel like my ping been worsened after your changes
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Connection dropping issues

Interleaving shouldn't have come on, it wasn't changed in the request I put through. I've sent a request to turn this off fully but it's likely to get rejected until tomorrow I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

Re: Connection dropping issues

Any other things u could change on the line to reduce latency?
manjitrai
Newbie
Posts: 7
Registered: 20-02-2014

High latency on wired connection

Im getting high latency while playing online games. I usually have low pings but after i had an issue with stability for the first time today my line has been altered therfore increasing my ping times
Moderator
Moderator
Posts: 17,254
Thanks: 905
Fixes: 105
Registered: 11-01-2008

Re: High latency on wired connection

Moderators Note.

Topics merged to keep all info in one place
Will Moderate For Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: High latency on wired connection

I've put a request through to remove interleaving and that's been accepted this morning. This should happen over the next few hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff