Connection dropping every few minutes
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Connection dropping every few minutes
09-09-2012 6:05 PM
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However, a problem that we had with O2 which eventually (after several phonecalls and a BT engineer visit) solved itself seems to have been brought back by switching ISPs.
The event log from the router is saying that "xDSL linestate down" and "PPP link down (internet)" occurs almost every minute, then the connection will be okay for 5 minutes or so, and then disconnects several times again. Up until last night, the connection had been fine. Faster than O2s at least. Now I'm having to check the router status as I type this so that I know when to post it. I reset the router earlier with the pin in the back, which made no difference and then reset through the admin interface too, again no difference.
I've been through the broadband troubleshooter which just said that someone will get in touch.
I'm not sure what O2 or BT did to fix it. The engineer replaced our old phone socket on the master with an Openreach filtered internet and phone socket. Not sure what difference that makes to your equipment though. I don't really understand what's so difficult about ADSL that causes poblems like this. If only cable wasn't so much more expensive.
Just checked and it's disconnected half way through typing this. Not sure what I can do? Bit peeved because we missed out on the 12 months half price deal as well... by a few days and was told we'd have to cancel our contract and sign up again to get the better deal than our 6 months half price.
EDIT: It disconnected again whilst trying to post. I've attached the event log and connection details if it helps.
Re: Connection dropping every few minutes
09-09-2012 8:46 PM
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Re: Connection dropping every few minutes
10-09-2012 2:49 PM
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It just connected briefly for about 30 seconds but when I tried to refresh Chrome, I got the screen that I've attached. I know technology has advanced a lot in recent years, but I didn't think it'd get to the point where my mobile phone has a better internet connection than my computer...
Re: Connection dropping every few minutes
10-09-2012 5:32 PM
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Definitely sounds like a dropping connection, I've had a look and it seems there's still some questions you need to fill in at http://faults.plus.net? Unfortunately everything needs to be answered there or the ticket won't be passed through to our faults team.
If you could finish that our team will get onto it for you, but regardless I'll check on things for you in the morning and advise further.
Hope that helps, and sorry to hear you're having problems with the connection.
Re: Connection dropping every few minutes
11-09-2012 11:37 AM
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It's been connected at 3MB for 19 hours now. When I started disconnecting like crazy yesterday, I went downstairs and rearranged where it was and moved it away from the cordless phone and extension cord. Not sure if interference can make that much of a difference though.
Should I still complete the questions? With it disconnecting so much in the last few days, I'm guessing the exchange will keep my speed at 3MB or so for 72 hours?
Re: Connection dropping every few minutes
11-09-2012 3:30 PM
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I would leave your setup as it is at the moment.
If this does not have the desired effect then it would be worth completing the initial questions.
Let me know how you go.
Chris
Re: Connection dropping every few minutes
11-09-2012 9:57 PM
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EDIT: I'm up to the question about testing with a different router. I don't own another router. I've only had your TG582n one plugged in since last Tuesday. It's telling me I may be charged if the fault is with my equipment... but you own the router... so it's your equipment, not mine. How do I proceed?
Might be worth noting now that O2 sent a BT engineer out when we had this problem with them and they found no fault with our wiring or socket, but he replaced our master socket with one of these prefiltered ones anyway just to be sure: http://www.selfhelp.talktalk.net/nte2000a.jpg
I don't know what he did at the exchange, but the problem solved itself soon after.
Re: Connection dropping every few minutes
11-09-2012 10:59 PM
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Try to get the questions completed so the ticket is submitted and the Faults Team will have the basic data needed for carrying out more detailed tests on your line.
Re: Connection dropping every few minutes
11-09-2012 11:14 PM
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Re: Connection dropping every few minutes
12-09-2012 5:14 PM
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Thanks for that - it's with our faults team and we'll get you an update following the testing as soon as we can.
Re: Connection dropping every few minutes
13-09-2012 4:03 PM
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It's plugged into the BT Master socket which is prefiltered since the last BT engineer visit about 6 months ago. Is it worth me taking the plate off and trying one of the plug in filters in the test socket?
I'm also pretty sure BT will have a record of their previous visit. I'm no expert, but I'm 99% certain the cause of this isn't the master socket in our house (It wasn't last time). Won't they refuse to visit again in such a short space of time?
Edit: Seems like they are: "As such I would like to arrange an engineer visit, but our suppliers have chosen to investigate the fault further first."
Re: Connection dropping every few minutes
13-09-2012 5:32 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Connection dropping every few minutes
13-09-2012 5:45 PM
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Just to let you know you are not alone in your problems.
Take a look at this thread: http://community.plus.net/forum/index.php/topic,107572.msg918954.html#msg918954
Im watching both threads to see what outcomes are made
Re: Connection dropping every few minutes
13-09-2012 11:24 PM
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Quote from: w23 Definitely a good idea to try with a 'dangly' filter in the test socket.
I would have thought a prefiltered socket does a better job than the dangly ones? Considering the BT engineer fitted it to try and resolve this problem with O2, I doubt it would be that causing any issue.
Re: Connection dropping every few minutes
13-09-2012 11:38 PM
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It's not unknown for them to be faulty and using the test socket will help to convince BT that all necessary tests have been done.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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