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Connection dropping constantly

MagnumFarce
Newbie
Posts: 8
Registered: ‎19-05-2010

Connection dropping constantly

Hi
Yesterday my connection started dropping/reconnecting constantly and I have just noticed an update to the ticket that interleaving is going to be turned on to try and resolve the issue. The update also states that this may raise ping times and cause gaming issues.
My connection has been fine for almost a year so surely something must have been broken/changed to be affecting my connection as opposed to it just randomly starting to fail?
If interleaving resolves the issue will it have to be left on permanently?
Thanks
Scott
8 REPLIES
Moderator
Moderator
Posts: 27,096
Thanks: 1,802
Fixes: 148
Registered: ‎14-04-2007

Re: Connection dropping constantly

Quote from: MagnumFarce
If interleaving resolves the issue will it have to be left on permanently?

Yes...unless the source of the disconnections can be traced and rectified.
Is your router plugged into a phone extension?

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

MagnumFarce
Newbie
Posts: 8
Registered: ‎19-05-2010

Re: Connection dropping constantly

Nope always been in the master socket and is currently in the test socket and still dropping... although it seemed to be more stable later in the evening yesterday it got worse again this morning
Moderator
Moderator
Posts: 27,096
Thanks: 1,802
Fixes: 148
Registered: ‎14-04-2007

Re: Connection dropping constantly

Have you raised a fault?

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

MagnumFarce
Newbie
Posts: 8
Registered: ‎19-05-2010

Re: Connection dropping constantly

Yeah, as above, raised a ticket yesterday the latest status of which is to have interleaving turned on.
Quote from: Strat
Quote from: MagnumFarce
If interleaving resolves the issue will it have to be left on permanently?

Yes...unless the source of the disconnections can be traced and rectified.

I had wondered that if interleaving was found to cure the disconnects if it would be seen as the solution rather than getting to the route cause
MagnumFarce
Newbie
Posts: 8
Registered: ‎19-05-2010

Re: Connection dropping constantly

Sorry if this has been asked before but how will I know when interleaving has been turned on for my connection?
Thanks
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection dropping constantly

HI MagnumFarce,
Looks like it's been on since Monday afternoon.
Jojo Smiley
MagnumFarce
Newbie
Posts: 8
Registered: ‎19-05-2010

Re: Connection dropping constantly

Thanks Jojo, will have a look tonight and see if my connection is still dropping all the time.
If it's found to have stabalised does interleaving get left on whilst the actual fault is identified or will that be it?
Thanks
Scott
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection dropping constantly

Yeah interleaving will stay on as long as necessary.