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Connection drop once again

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Connection drop once again

As the title states, my connection is only being graded as a B, not really sharp enough for the new call of duty.
Can someone look into this as my connection has dropped for sure
18 REPLIES
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Connection drop once again

Quote
my connection is only being graded as a B,

Who or what is doing the grading and is it reliable?
Quote
my connection has dropped for sure

Do you mean the connection between the router and the exchange is being dropped?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Connection drop once again

Hi Terry,
If you suspect there's a fault on your line causing it to drop, the best thing to do is to run through the troubleshooter at http://faults.plus.net - that'll take you through all the checks needed and will raise it through to our faults team who'll get it investigated and sorted for you.
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

Sorry what I mean is during the game it keeps moving from 3 to 4 bars and vice versa.
I ran the usual tests and my line was only graded B which is not good enough for a game like call of duty.
I used to get an A rating and didn't have any trouble but since then it always yo yo's
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

And I used ping test net which you may say is not the most accurate but it always backs up how I find the online gaming.
Ok Matt I will go though this process once again it just becomes a bit draining to always have to do this before it works ok again
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Connection drop once again

I guess the router is already plugged into the master phone socket and everything plugged into the line is going through a microfilter? If not that will help as it'll remove most interference from any devices on the line.
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

Yes it is mate, no micro filters as I don't have anything running off the router.
My connection keeps falling so Ive struggled to be able to reply sooner, I will raise a ticket asap
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

I cant get to the end of the fault process as I keep losing my internet connection  Cry
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

I just get broadband troubleshooting - error.
Aaaaaaaaaaaaaaagggghhhhhhhhh  Embarrassed
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection drop once again

Hi TerryCTR,
I can see the fault's been raised. What do you mean when you say that you don't use a microfilter?
Jojo Smiley
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

Sorry I mean I've nothing else running off it, I do have a microfilter plugged in to connect the router.
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

Im playing just now and it's moving from 2-4 bars on the game not stable at all.
It reminds me of the time i was told interleaving was off when in fact it wasn't and I had a poor connection.
I sent you two messages Joanne but no reply so can you confirm nothing has changed on my account since the change to the package as you suggested.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection drop once again

Hi TerryCTR,
The line is showing as having interleaving on. Do you want me to turn it off?
Jojo Smiley
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Connection drop once again

Yes why is it on, I can't believe this no wonder I'm getting hammered.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection drop once again

Hi TerryCTR,
I'll see if I can get it turned off.
Jojo Smiley