Connection & Speed Issue - Help Admin
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Connection & Speed Issue - Help Admin
27-05-2011 1:42 PM
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On the first day of connection I was getting 6500 which was great but then it suddenly dropped to 500, after speaking to technical staff he assured me after a 10 day 'stabilisation period' it would get faster. I waited for the 10 days to pass and it was still at 500 so i spoke again to staff who said after 72 hours BT would update our profile and it will be sorted, 95 hours passed and I still had the same issue. Another phonecall later and a couple of days passing our profile was updated to 3500 but it only lasted for less than 24 hours, I have taken over taken over 10 bt speed test as was requested.
Im paying for the 60gb download and an extra £5 per month for the pro addon which atm is a total waste of my money
I seem to be hitting a brick wall when i phone up now as they offer me no more help or offer assistance in anyway, i just seemed to be getting fobbed off which is unfair as im paying for a service which i am not recieving
Is there any Admin on that could offer me any help
my router is a thomson tg585 v8
Re: Connection & Speed Issue - Help Admin
27-05-2011 2:11 PM
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Re: Connection & Speed Issue - Help Admin
27-05-2011 2:21 PM
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Phone exchange:
MOSSLEY
Estimated line speed:
5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-05-01 22:59:39
Current line speed:
0.5 Mb
Router stats
Downstream Upstream
Rate (Kbps): 687 443
SNR Margin (dB): 6.9 15.6
Attenuation (dB): 40.5 23.9
Output Power (dBm): 11.5 0.0
BT Speedtest
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
445 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 445 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :686 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.88:21.95:57.19 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
361 Kbps
0 Kbps 443 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 361 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps
Re: Connection & Speed Issue - Help Admin
27-05-2011 3:06 PM
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Can you connect the router to the test socket with nothing else connected and report the stats again.
Are you absolutely sure everything is filtered including Sky Box
Re: Connection & Speed Issue - Help Admin
27-05-2011 3:14 PM
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We havent got a test socket in the property, the router is plugged into the main socket.
We havent got Sky and everything is filtered.
Re: Connection & Speed Issue - Help Admin
27-05-2011 3:29 PM
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Re: Connection & Speed Issue - Help Admin
27-05-2011 4:03 PM
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Rate (Kbps): 543 443
SNR Margin (dB): 25.2 15.4
Attenuation (dB): 42.0 23.9
Output Power (dBm): 11.6 0.0
BT Speedtest
1. Best Effort Test: -provides background information.
Download Speed
445 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 445 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :686 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.88:21.95:57.19 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
361 Kbps
0 Kbps 443 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 361 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps
Re: Connection & Speed Issue - Help Admin
27-05-2011 4:06 PM
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Phone exchange:
MOSSLEY
Estimated line speed:
5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-05-01 22:59:39
Current line speed:
0.5 Mb
Re: Connection & Speed Issue - Help Admin
27-05-2011 5:03 PM
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The reason is the reported noise margin of 25.2dB which indicates that the line has suddenly improved
Re: Connection & Speed Issue - Help Admin
27-05-2011 5:19 PM
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Test1 comprises of Best Effort Test: -provides background information.
Download Speed
353 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 353 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
IP Profile for your line is - 478 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.77:26.48:63.9 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.
Router Stats
Downstream Upstream
Rate (Kbps): 4543 443
SNR Margin (dB): 6.3 24.3
Attenuation (dB): 41.0 23.8
Output Power (dBm): 13.2 0.0
Plusnet member centre
Phone exchange:
MOSSLEY
Estimated line speed:
5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-05-01 22:59:39
Current line speed:
0.5 Mb
Re: Connection & Speed Issue - Help Admin
27-05-2011 5:38 PM
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That indicates that the interference has gone even if only temporarily.
Quote Downstream Upstream
Rate (Kbps): 4543 443
SNR Margin (dB): 6.3 24.3
Attenuation (dB): 41.0 23.8
Output Power (dBm): 13.2 0.0
There is no need to do BT speedtests as that won't change until the IP profile increases.
The next thing is to find out what is causing the problem.
Using the present filter what happens to the router stats when the phone is connected, when the phone is used and when someone rings you.
No need to unplug the router just do the above seeing if the router stats change
Re: Connection & Speed Issue - Help Admin
27-05-2011 5:58 PM
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Rate (Kbps): 4543 443
SNR Margin (dB): 5.8 24.8
Attenuation (dB): 41.0 23.8
Output Power (dBm): 13.2 0.0
did a speedtest
Re: Connection & Speed Issue - Help Admin
27-05-2011 6:06 PM
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Downstream Upstream
Rate (Kbps): 4543 443
SNR Margin (dB): 5.8 19.4
Attenuation (dB): 41.0 23.8
Output Power (dBm): 13.2 0.0
Re: Connection & Speed Issue - Help Admin
27-05-2011 6:07 PM
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If so it appears to have been a duff filter
Note that there is no point in doing speed tests as nothing will improve until the IP profile increaseI suggest leaving everything alone now and check the router stats tomorrow.
If it holds the sync speed then the IP profile should increase in a couple of days. Disconnecting and reconnecting the router will only delay this
Re: Connection & Speed Issue - Help Admin
27-05-2011 6:13 PM
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I can see it's back with the faults team, but if your sync rate stays as it is, it shouldn't be too long before your speed returns.
Jojo
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