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Connection Issue - Urgent Plusnet Assistance Required
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Connection Issue - Urgent Plusnet Assistance Required
22-10-2015 2:10 PM
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Good afternoon
As of 16/10/15, I started to experience connection drops every few minutes wherby the broadband & internet lights go out on the router for several minutes (wired connection). I contacted you via your chat service which was difficult due to the continual connection drops & you sent a replacement router. This was connected yesterday but as you will see I am continuing to experience connection drops every few minutes. Have any changes been made to my account your end which would be causing this problem. I can confirm that no changes have been made this end.
I have changed all the cabling, filter & also connected the router direct to the test socket, all of which has been to no avail.
I have raised a question ( #112959074 ) but unfortunately this has not been updated.
I would be most grateful if you could have somebody look at this at your earliest convenience.
Many thanks for your assistance & I look forward to hearing from you.
As of 16/10/15, I started to experience connection drops every few minutes wherby the broadband & internet lights go out on the router for several minutes (wired connection). I contacted you via your chat service which was difficult due to the continual connection drops & you sent a replacement router. This was connected yesterday but as you will see I am continuing to experience connection drops every few minutes. Have any changes been made to my account your end which would be causing this problem. I can confirm that no changes have been made this end.
I have changed all the cabling, filter & also connected the router direct to the test socket, all of which has been to no avail.
I have raised a question ( #112959074 ) but unfortunately this has not been updated.
I would be most grateful if you could have somebody look at this at your earliest convenience.
Many thanks for your assistance & I look forward to hearing from you.
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Re: Connection Issue - Urgent Plusnet Assistance Required
22-10-2015 4:53 PM
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We picked up your ticket, looks like our faults team want to bring out an engineer. Are you ok to respond to the ticket with your availability?
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Connection Issue - Urgent Plusnet Assistance Required
28-10-2015 1:21 PM
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Many thanks Matty.
The problem seems to have rectified itself, I have updated the ticket to this effect.
Thanks again for your help.
The problem seems to have rectified itself, I have updated the ticket to this effect.
Thanks again for your help.
Message 3 of 3
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