Connection Fault & Upload Speed
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Re: Connection Fault & Upload Speed
04-10-2013 5:45 AM
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Quote Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
As a side note, I've run the BT Performance Test and it finally told me to raise a fault and say: "the BT Performance Tester tool indicates poor service throughput performance after the third test."
Re: Connection Fault & Upload Speed
16-10-2013 1:57 PM
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Re: Connection Fault & Upload Speed
09-11-2013 11:20 PM
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I'm having trouble with my connection tonight, since I got home from work at around 10pm I've been noticing the connection only stays on for about 2 or 3 minutes, and then drops. Looking at my router it is fluctuating the downstream rate. It seems to happen anytime I try to do something fairly intensive (youtube, reddit, speedtest). Is there a problem with the network at the moment? Or is it just the extremely cold weather slowing down the data in the pipes?
Re: Connection Fault & Upload Speed
11-11-2013 11:46 AM
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<img src="http://community.plus.net/visualradius/generated/image13841702977873.png"/>
Looks from our logs like they were pretty much all around 4m42s, when we see connections all the same length like that the indication is that it's more likely a hardware issue than anything else - would you have another router you could test with to see if that makes any difference?
Re: Connection Fault & Upload Speed
15-12-2013 12:22 AM
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Is there something dodgy looking with my connection? I've reset my router to factory settings and set it up again from fresh. I've also turned it off for a good ten minutes this evening, but it still seems to be broken.
Thanks.
Re: Connection Fault & Upload Speed
15-12-2013 4:24 PM
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12/15/2013 16:14:41 SNMP TRAP 3: link up
12/15/2013 16:14:41 Accept() fail
12/15/2013 16:14:41 Accept() fail
12/15/2013 16:19:03 MPOA Link Down
12/15/2013 16:19:03 SNMP TRAP 2: link down
12/15/2013 16:19:05 netMakeChannDial: err=-3001 rn_p=8048e940
12/15/2013 16:20:05 Last errorlog repeat 114 Times
12/15/2013 16:20:05 MPOA Link Up
My line is giving me speeds of upto 0.3mbps now, so that's great. I can almost watch a couple of seconds of youtube!
My ADSL Stats:
Mode: ADSL2 PLUS
Type: ANNEX_A
Status: Showtime
Downstream Upstream
Rate (Kbps): 13117 kbps 444 kbps
SNR Margin (dB): 1.0 23.5
Attenuation (dB): 35.0 21.0
Output Power (dBm): 0.0 12.3
Super Frames: 12368 12369
RS Correctable Errors: 17208 0
RS Uncorrectable Errors: 11176 0
HEC Errors: 29526 0
Total Cells: 82685 39780
Data Cells: 28084 7055
Bit Errors: 0 0
SNR seems a little low to me? Is that right?
EDIT: In between disconnects I've plugged the router into the test socket, and changed the filter and all cables. I've also tested it with another router earlier in the day with no change.
I decided to sit an watch the router and see what it does, it seems as though it doesn't just disconnect from the internet but also loses it's ADSL link. (The light goes off and then flashes green for blimmin' ages). I've only ever seen an SNR of above 6db on the downstream, so less than that seems a little suspect. I'll open a support ticket, but i've been without working internet for 2 days now. Not happy!
Oh and I had to sit and wait out a disconnect just to post this edit. Gah.
Re: Connection Fault & Upload Speed
15-12-2013 9:36 PM
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Re: Connection Fault & Upload Speed
16-12-2013 12:41 PM
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Is there something obviously wrong on my connection? Is there a problem at the exchange or in my area that isn't showing on the plusnet status pages? Could one of you lovely people take a look? Would forcing my router to use G.DMT for the time being be the best course of action? Or would that screw up any fault checking, seeing as the connection wouldn't be dropping the same?
Thanks.
Re: Connection Fault & Upload Speed
16-12-2013 6:45 PM
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I can't even get it to sync with different modulation settings now. The DSL light just flashes at me every few seconds and then goes off. The annoying thing is, I can't hear anything wrong on the line.
In the past my connection issues have been resolved fairly quickly (normally by one of the staffers on here), but this one seems to be a pretty stubborn problem.
What's the process for cancelling my service out of interest?
Re: Connection Fault & Upload Speed
16-12-2013 7:03 PM
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Understand your frustration, but cancelling service with PlusNet and moving to a different ISP is not going to fix the BTOR phone line issues - it is they who have failed to attend and it is they who will still need to fix your phone line irrespective of to whom you pay your bill. Also changing providers mid-fault is about the worse possible move. You'll be moving from one provider to another using the same line with an outstanding fault. Once the line move is commissioned, PlusNet will not be able to progress the fault and the new provider will have no interest until after the line move - if at all.
I suggest that your best bet is to allow the guys from the DCT to get a grip of the issue and ideally a firm grasp of the BTOR corporate throat!
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connection Fault & Upload Speed
16-12-2013 7:48 PM
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I thought I'd just ask what the cancellation process is, as I'll most likely be needing it within the next few months. Moving abroad, so can't really take it with me! Haha.
Thanks.
dick:quote
Re: Connection Fault & Upload Speed
16-12-2013 8:26 PM
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Re: Connection Fault & Upload Speed
16-12-2013 8:43 PM
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Quote from: retroholo I'm fully willing to sit it out and wait for a fix. I know these things take time and I'm just being a little impatient with my constant posts.
I thought I'd just ask what the cancellation process is, as I'll most likely be needing it within the next few months. Moving abroad, so can't really take it with me! Haha.
Retroholo,
That clarifies a great deal - one sees so many people on here who think that the solution to their problems is to jump ISPs. Unless one can jump to Virgin Media one cannot escape the primary cause of the issues BTOR. Yes sometimes the ISP drops a ball, but it is invariably BTOR who put the ball up in the air in the first place! Your frustration and impatience is both understandable and reasonable - unfortunately PN are as much at BTOR's mercy of incompetence as are you.
Take a look here for information on leaving.
Good luck,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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