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Connection Drops

valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Connection Drops

The last few weeks my connection as been droping
more often then usual I lose my connection just only for seconds and reconnects.I have no test socket but I did change my router,I wonder if I should change all the filters.
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Connection Drops

Definitely swap filters, and definitely test from the master socket with everything else unplugged from the line - although your best bet would be to raise it to us through http://faults.plus.net as that'll take you through all the necessary tests we need and will drop the ticket out to our faults team after testing so they can get it raised for you Smiley
Sorry to hear the line is dropping though.
valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Re: Connection Drops

Thanks for your reply I really don't want to play around with my broadband because there are times when I have no problems at all I seem to be free of loss of connection in the evenings Ihave no test socket so I just wondered if it could be outside intervention beyond my control.
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Connection Drops

First thing to check is your phone line, any noise and it needs fixed as that will drop your connection.  dial 17070 option 2 and listen for a while, any crackling/hissing then report a noise fault with who ever provides your landline
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
valart
Grafter
Posts: 418
Thanks: 1
Registered: 09-10-2007

Re: Connection Drops

There is no probem with the phone very clear but I will change the filters around its just guessing game at the moment.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Connection Drops

Hi valart,
I can see that you have raised a fault, but also closed the fault. I would suggest raising a fault again at http://faults.plus.net.
Below is a log of your connection.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13472699455075.png" />
As you can see your connection appears to be disconnecting every 30 minutes.
Do you have another router you can try?
Chris
Community Veteran
Posts: 26,696
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Connection Drops

I suggest rather than changing router he should change the idle timeout from 30 minutes to 0 (never)!
jelv (a.k.a Spoon Whittler)
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