Connection Drops Part 2

[#1]

Hi Y2J,
Let's see what happens in the next couple of days.
Jojo

[#2]

A support guy phoned me this afternoon telling me that my line will be reset.
"Dear Mr Jackson,
As per our conversation, following the engineer visit, I have sent a request to reset your line to try and improve your speeds, this should be within 72 hours. We now believe your fault is resolved. If you have any further problems, please call us back on 0845 10 0200 and select option 6, 3.
I have sent a request to reset your line to try and improve your speeds, this should be within 72 hours."
Hope it sorts it out 

[#3]

Link Information
Im now on 700kbps internet now, is this meant ot happen when my line is meant to get reset?

Uptime: 0 days, 0:09:41
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 976 / 2,136
Bandwidth (Up/Down) [kbps/kbps]: 931 / 728
Data Transferred (Sent/Received) [MB/MB]: 3.11 / 23.11
Output Power (Up/Down) [dBm]: 12.5 / 16.0
Line Attenuation (Up/Down) [dB]: 28.0 / 45.0
SN Margin (Up/Down) [dB]: 7.0 / 19.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 73 / 0
Loss of Signal (Local/Remote): 131,082 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,091 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 63 / 0
HEC Errors (Up/Down): 7 / 0
UPDATE_________
Just restsrded router back to 3.2 mb

[#4]

Hi Y2J,
I've arranged for a faults agent to call you and explain it all.
Jojo

[#5]

the guy on the phone said ( on friday ) to keep the router on as its on the 10 day training period, it was up for 3 days and just then , it went off then back on 
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,016 / 3,988 (was 5000)
Is this meant to happen ?

[#6]

Hi Y2J,
Here's a little information about the 10 day training period.
Jojo

[#7]

Training period is over and speed is still capped at 3.2mb nothing at all has changes in ten days.
Dont know what to do now to be honest
lee

[#8]

Hi Y2J,
I'll investigat that more for you on Monday.
Jojo

[#9]

Thanks Jo 

[#10]

HI Y2J,
line's been stable now (see below) so I'll look at getting the banding removed later. I'll let you know when it's done.

Jojo

[#11]

any news jo?

[#12]

HI Y2J,
I'll contact BT again now for you and post back here soon.
Jojo

[#13]

HI Y2J,,
The banding's been lifted now so you should see the sync rate is up but I'll have to check the IP profile in a bit to see when that goes up so I can make changes on your account.
Jojo

[#14]

thanks for your help jojo 
lee

[#15]

Speed has gone to 3.2 from 3.6 will it continue to go up gradually?
The maximum bandwith ****alternates every time i refresh the page so will i ever be able to get 4.5 mb?


Uptime: 0 days, 23:39:35
DSL Type: G.992.5 annex A
****Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,004 / 5,236
Bandwidth (Up/Down) [kbps/kbps]: 443 / 5,176
Data Transferred (Sent/Received) [MB/GB]: 172.63 / 2.24
Output Power (Up/Down) [dBm]: 12.5 / 19.5
Line Attenuation (Up/Down) [dB]: 28.0 / 46.0
SN Margin (Up/Down) [dB]: 22.0 / 6.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 131,073 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 199,285 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 2,584 / 131,312
HEC Errors (Up/Down): 15 / NA
Thanks jo
Lee