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Connection Drops Part 2

Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Connection Drops Part 2

Hello again  Cheesy
I have been having problems for about a week now ,as jojo and oldjim know
I have done the fault checker, it said leave your equipment on , but will my connection dropping and "turning off" classed as being off so plusnet or whoever cant do tests on my line?
here are my stats anyways im on 1.7 mb now was 3.5, tried it in test socket just as bad, no internal problem
Line Mode ADSL2   Line State Show Time
Line Power State L0   Line Up Time 00:02:40:42
Line Coding Trellis On   Line Up Count 2

Statistics Downstream Upstream
Line Rate 3076 Kbps 558 Kbps
Noise Margin 12.2 dB 14.5 dB
Line Attenuation 49.0 dB 28.3 dB
Output Power 0.0 dBm 13.0 dBm
MSGC (number in overhead channel data) 59 10
B (number of bytes in Mux Frame) 11 12
M (number of Mux Frames in FEC Frame) 16 16
T (Mux Frames over sync bytes) 8 6
R (number of check bytes in FEC Frame) 14 8
S (ratio of FEC over PMD Frame length) 1.9760 11.7551
L (number of bits in PMD Frame) 834 147
D (interleaver depth) 16 2
Delay 7 msec 5 msec
Super Frames 600544  600542 
Super Frame Errors 48  0 
RS Words 19517682  2552303 
RS Correctable Errors 7953  0 
RS Uncorrectable Errors 390  0 
HEC Errors 43  0 
OCD Errors 0  0 
LCD Errors 0  0 
ES Errors 0  0
what can the people at plusnet do , just curious on what they do is this why it takes 1min to load a page now as they are testing?
Is my profile ok , like on your side is everything fine?
Again thanks for putting up with my blabbing
Cheers
Lee
138 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

HI Y2J,
Your profile is 2500k at the moment but the thing that most concerns me is all the drops in conneciton. Are you still in the test socket?

Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

hi jojo
My router turns it self , off, well dsl light goes off then comes back on with internet light too.
i keep my router on 24/7 but it goes off when it wants.
i had it in the test socket yesterday but it went off more often was strange.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

HI Y2J,
Looks like you may be better off getting a new router by the sound of things.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

should i get one or wait for the fault results? maybe a master socket or outline problem?
thanks again
lee
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

HI Y2J,
If you end up having an engineer out and it turns out to be your router you'll be charged a very hefty fee for the call out. Can you not borrow one?
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

Erm il look in the loft i think i have a old one.
cheers
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

Little update
My connection has been on for 1 days 4 hours 14 mins 59 secs
tatistics Downstream Upstream
Line Rate 4383 Kbps 865 Kbps
Noise Margin 6.7 dB 6.3 dB
Line Attenuation 48.5 dB 28.2 dB
Output Power 0.0 dBm 12.9 dBm
MSGC (number in overhead channel data) 65 10
B (number of bytes in Mux Frame) 62 19
M (number of Mux Frames in FEC Frame) 1 8
T (Mux Frames over sync bytes) 2 6
R (number of check bytes in FEC Frame) 10 8
S (ratio of FEC over PMD Frame length) 0.4563 5.8690
L (number of bits in PMD Frame) 1280 229
D (interleaver depth) 64 4
Delay 7 msec 5 msec
Super Frames 6281477  6281475 
Super Frame Errors 675  0 
RS Words 891969752  53392537 
RS Correctable Errors 253181  0 
RS Uncorrectable Errors 19474  0 
HEC Errors 596  0 
OCD Errors 14  0 
LCD Errors 0  0 
ES Errors 0  0
No random dissconnections anymore been fine , still have my ticket open is this a sign that its being fixed?
thanks
lee
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

Hi Y2J,
Yes your connectionis looking better. Your profile is now 3500 and our line is showing to be more stable. As for the fault we'll just have to wait and see.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

Got a ticket update saying should be all fine now, must of been the exchange  Cheesy
thanks again jo
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

Hi Y2J,
I think it's more likely to be the upstairs extension than the exchange.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

Undecided
Just went off 1:59am been on for like 1 day 14 hours or somthing then bang just then went off.
ive lost a 1 meg of speed aswell.
Line Mode ADSL2+   Line State Show Time
Line Power State L0   Line Up Time 00:00:07:15
Line Coding Trellis On   Line Up Count 5

Statistics Downstream Upstream
Line Rate 4541 Kbps 440 Kbps
Noise Margin 6.1 dB 20.5 dB
Line Attenuation 51.5 dB 28.2 dB
Output Power 0.0 dBm 13.1 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 46 55
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 3 1
R (number of check bytes in FEC Frame) 8 8
S (ratio of FEC over PMD Frame length) 0.3288 4.0000
L (number of bits in PMD Frame) 1338 128
D (interleaver depth) 192 8
Delay 15 msec 8 msec
Super Frames 27089  27087 
Super Frame Errors 0  0 
RS Words 5282454  1841916 
RS Correctable Errors 26456  0 
RS Uncorrectable Errors 0  0 
HEC Errors 0  0 
OCD Errors 0  0 
LCD Errors 0  0 
ES Errors 0  0 

ah well good while it lasted.
Il have to do a new ticket  Angry
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

got this email

We have asked our wholesale broadband suppliers to turn interleaving on on your
phone line to try and fix your current broadband problem.
Interleaving is a form of error correction that helps to improve the stability
of high-speed broadband. One drawback of interleaving is that it can increase
ping times, which may cause problems for online gamers.
We think that turning on interleaving may help with your connection problems.
Interleaving usually takes 24 hours to turn on, but can take up to 5 days to
take effect.
If you are still seeing problems with interleaving switched on please get back
in touch with us. Thank you for your time and patience
I didnt do anything is this automatic? did they see my net go off and thought give him this interleaving thing?
ta
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Connection Drops Part 2

HI Y2J,
when interleaving is set to auto this can then be switched on if deemed necessary without any orders being placed. Hopefully this will keep your line more stable now.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: 05-01-2008

Re: Connection Drops Part 2

cheers for response jojo  Smiley