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Connection Dropping - session graph?

CookieWookie
Newbie
Posts: 1
Registered: 12-12-2015

Connection Dropping - session graph?

Hi,
I think I'm having problems with my connection dropping a lot. Could a rep please check/post the session graph I've see for other people that shows how often my session drops and re-starts?
Is there still some easy quick check OR can do to see if a line fault is suspected? I've suffered from water ingress in to old drop wiring in the past.
thanks.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Connection Dropping - session graph?

There's not been many disconnections that we can see:

Running line tests is also showing a similar low number of disconnections.
I've also tested the phone line directly and that's not reporting any problems either.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 11,081
Thanks: 2,430
Fixes: 22
Registered: 22-08-2007

Re: Connection Dropping - session graph?

Hi CookieWookie,
A warm welcome to the forums.
What OS are you using and which router have you got?  What do these 'disconnections' look like - that is what do you experience?  There are some specific issues with the TG582n router and Win8/8.1/10 which give rise to web browsing incorrectly reporting the Internet connection to be down.