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Connection Dropping - session graph?

CookieWookie
Newbie
Posts: 1
Registered: ‎12-12-2015

Connection Dropping - session graph?

Hi,
I think I'm having problems with my connection dropping a lot. Could a rep please check/post the session graph I've see for other people that shows how often my session drops and re-starts?
Is there still some easy quick check OR can do to see if a line fault is suspected? I've suffered from water ingress in to old drop wiring in the past.
thanks.
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection Dropping - session graph?

There's not been many disconnections that we can see:

Running line tests is also showing a similar low number of disconnections.
I've also tested the phone line directly and that's not reporting any problems either.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Townman
Superuser
Superuser
Posts: 22,919
Thanks: 9,536
Fixes: 157
Registered: ‎22-08-2007

Re: Connection Dropping - session graph?

Hi CookieWookie,
A warm welcome to the forums.
What OS are you using and which router have you got?  What do these 'disconnections' look like - that is what do you experience?  There are some specific issues with the TG582n router and Win8/8.1/10 which give rise to web browsing incorrectly reporting the Internet connection to be down.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.