Connection Dropouts
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- Re: Connection Dropouts
Connection Dropouts
03-01-2015 2:07 PM
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Like the title says, i'm having dropouts as frequently as every 15secs. I had a similar issue on Christmas Day. Is there any maintenance going on or is it something that will resolve itself. Thanks in advance, Epic.
Re: Connection Dropouts
03-01-2015 2:31 PM
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It's also quite interesting that the connection was solid for 8 days between Christmas day and today, only for the problem to come about again.
No maintenance is going on currently - can you therefore confirm if you've been able to do any tests, such as plugging the router into your test socket?
Re: Connection Dropouts
03-01-2015 3:27 PM
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Re: Connection Dropouts
03-01-2015 3:29 PM
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Re: Connection Dropouts
03-01-2015 3:46 PM
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This is your connection. When you have problems, I need you to note the sync light on the router. Does this flash or change colour?
I don't think you are being DDossed.
Re: Connection Dropouts
03-01-2015 4:28 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Connection Dropouts
03-01-2015 7:23 PM
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Re: Connection Dropouts
05-01-2015 9:08 AM
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Re: Connection Dropouts
05-01-2015 10:52 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connection Dropouts
05-01-2015 8:50 PM
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The line has completely gone now. It's been ~2 hours since it first went out. I want to try and do some more troubleshooting before I report a fault.
Re: Connection Dropouts
05-01-2015 9:03 PM
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TP LINK WD8980
Power LED:Solid,router is powered on
ADSL LED:Solid,ADSL Line is synced and ready to use
Internet LED:Off,There is no internet connection. Check if router is operating in bridge mode.
Wireless 2.4GHz:Flashing,Sending or receiving data
Wireless 5.0GHz:Flashing,Sending or receiving data
WPS:Off,No information on this state
LAN 1:Flashing,Sending or receiving data
LAN 2-4:Off,No device connected.
Re: Connection Dropouts
07-01-2015 11:32 AM
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Re: Connection Dropouts
11-01-2015 12:13 PM
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Re: Connection Dropouts
11-01-2015 12:53 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Connection Dropouts
17-01-2015 8:14 PM
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