Connecting dropping
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Connecting dropping
26-06-2014 2:27 AM
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Is there any reason for this?
Currently this hasn't caused our connection to be banded but I fear it will if this continues.
I've attached a screenshot of the router details page, taken moments before my connection dropped again.
Re: Connecting dropping
26-06-2014 8:39 AM
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Is there noise on the phone line? Dial 17070 option 2. If there is noise report a noisy line fault to your phone provider and do not mention broadband problems... unless it is PlusNET!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connecting dropping
26-06-2014 9:10 AM
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I've taken a look at your line and I can see that the line quality is pretty low and your line is erroring. It's difficult to pinpoint on what is likely to be causing the issue. Your speeds are deteriorating as a result of the drops that you've had. Here's a look at your connection:
<img src="http://community.plus.net/visualradius/generated/image14037698078489.png"/>
Would you be able to connect into your Test Socket with an alternative microfilter?
Re: Connecting dropping
26-06-2014 12:38 PM
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Chris Pettitt - " Your speeds are deteriorating as a result of the drops that you've had" We're currently synced at 14332kbps with Plusnet line speed set to 11Mbps..?
Currently we do not use a standalone microfilter as there is one built into the BT interstitial adapter we have.
I have now connected the router to the test socket with a microfilter and removed the interstital adapter for now.
Re: Connecting dropping
26-06-2014 1:12 PM
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The sync speeds can probably do better, but the drops have caused the banding. The profile set on our side probably hasn't caught up yet, however, I'm concerned about the drops in the first instance. I'll give the line a bit of time in the Test Socket and I'll post up another graph.
Re: Connecting dropping
26-06-2014 1:48 PM
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The line speed stated on the Plusnet side (https://portal.plus.net/my.html?action=data_transfer_speed) was been at 11Mbps for a while but I wasn't going to complain as the line was stable!
Re: Connecting dropping
26-06-2014 2:13 PM
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Re: Connecting dropping
26-06-2014 3:51 PM
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Errors are high, see attached screenshot.
Loss of framing and loss of signal also high.
These stats are since the router has been in the test socket.
Re: Connecting dropping
26-06-2014 4:25 PM
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Re: Connecting dropping
26-06-2014 5:03 PM
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It would appear that after submitting the ticket, the connection was reset
Edit: "We are currently performing tests on your broadband service...", so not coincidence.
This has caused further banding it would seem as we are now synced at 8064kbps.
The SN Margin now also seems to be targetting 12dB, whereas is was at 6dB previously.
Re: Connecting dropping
27-06-2014 2:16 AM
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BTw diagnostics now giving:
"For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.93 Mbps"
SN Margin back to 6dB.
CRC errors still high.
Connection seems to be doing the same as it has the last 2 nights, ie. dropping every 10 minutes or so.
Still connected to test socket.
Re: Connecting dropping
27-06-2014 9:22 AM
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Re: Connecting dropping
01-07-2014 12:03 AM
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The issue has continued every night, no update from support team as yet.
Router still in test socket.
Re: Connecting dropping
01-07-2014 9:28 AM
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