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Connecting another device

jennyapeel
Newbie
Posts: 1
Registered: 20-03-2016

Connecting another device

Hi
I am trying to update my very old Kindle, this requires me to connect to wifi.  Plusnet doesn't come up automatically as available network, but will when I type it in.  I have the password from the router (I have tried both the password and sin & router password number)  Tells me unable to connect.  Gives me the option of manually putting in information, ie IP address etc. but more complicated than I can deal with.  Have not got the right cable to download from Amazon website. Thanks
Further to this have contacted online chat, it would appear problem with Kindle
1 REPLY
Cagney1994
Rising Star
Posts: 324
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Connecting another device

Was your Kindle connected to another router previously? And re. the password; did you make sure it was case-sensitive when you typed it in?