Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connecting Panasonic HW220 to internet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Connecting Panasonic HW220 to internet
Connecting Panasonic HW220 to internet
26-11-2014 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have a similar problem as others - connecting a panasonic digibox (Panasonic DMR-HW220).
Read some previous postings & advice & changed to static IP as advised & it worked that day BUT when I tried to connect 24 hours later it failed to communicate with the router. Going into the digi box network settings, network passed the first 2 checks but was advised to 'check router settings'!!
A totally non empathetic Plusnet customer (non) service rep in effect said that it was not their problem - despite the fact that my previous broadband supplier used exactly the same Technicolor TG582n router - so the only thing that had changed was the substitution of the Plusnet branded router.
So I hope that it is simply a matter of changing a setting on the Plusnet supplied router, possibly opening a port?
I would appreciate advice on how/what to change whichever of the router settings for a Panasonic HW220 please?
Marc
Read some previous postings & advice & changed to static IP as advised & it worked that day BUT when I tried to connect 24 hours later it failed to communicate with the router. Going into the digi box network settings, network passed the first 2 checks but was advised to 'check router settings'!!
A totally non empathetic Plusnet customer (non) service rep in effect said that it was not their problem - despite the fact that my previous broadband supplier used exactly the same Technicolor TG582n router - so the only thing that had changed was the substitution of the Plusnet branded router.
So I hope that it is simply a matter of changing a setting on the Plusnet supplied router, possibly opening a port?
I would appreciate advice on how/what to change whichever of the router settings for a Panasonic HW220 please?
Marc
Message 1 of 5
(1,449 Views)
4 REPLIES 4
Re: Connecting Panasonic HW220 to internet
26-11-2014 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would doubt it.
Quote So I hope that it is simply a matter of changing a setting on the Plusnet supplied router, possibly opening a port?
I don't have a manual for it, but I would guess that the first 2 checks are local network and gateway access, which would tend to indicate it's got a valid IP address, and then the third is Internet access. If that is a correct assumption then it sounds like the manual DNS setting isn't working correctly It's probably set to 192.168.1.254 ( the router ) , try changing it to 8.8,8.8 or 208.67.222.222
Quote Going into the digi box network settings, network passed the first 2 checks but was advised to 'check router settings'!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 5
(1,038 Views)
Re: Connecting Panasonic HW220 to internet
26-11-2014 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi MFM,
Based on previous posts we've seen about networking Panasonic products I'd wager that MisterW could be correct and that the DNS configuration would be a good place to look next.
http://community.plus.net/forum/index.php?topic=122172.0
Based on previous posts we've seen about networking Panasonic products I'd wager that MisterW could be correct and that the DNS configuration would be a good place to look next.
http://community.plus.net/forum/index.php?topic=122172.0
Message 3 of 5
(1,038 Views)
Re: Connecting Panasonic HW220 to internet
26-11-2014 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It would be really good to understand why these Panasonic devices don't seem to like getting an IP via DHCP from the TG582n. They're going to be much easier to set up with DHCP.
I wonder... could it be that the TG582n has got IPV6 enabled ? and that's messing up the DHCP client on the Pannys.See this thread http://community.plus.net/forum/index.php/topic,130654.0.html .
@MFM, Can you check if your TG582 has IPV6 enabled ? if so, disable it as shown in the linked thread, then try setting the HW220 back to obtain an address via DHCP and see it that works.
I wonder... could it be that the TG582n has got IPV6 enabled ? and that's messing up the DHCP client on the Pannys.See this thread http://community.plus.net/forum/index.php/topic,130654.0.html .
@MFM, Can you check if your TG582 has IPV6 enabled ? if so, disable it as shown in the linked thread, then try setting the HW220 back to obtain an address via DHCP and see it that works.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 4 of 5
(1,038 Views)
Re: Connecting Panasonic HW220 to internet
12-01-2015 8:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
help! Total novice here. Just moved to plusnet today and my Panasonic DMR hw220 wnot connect. Tried changing ip etc as in previous posts but it still doesn't work. Plusnet help are no help
Message 5 of 5
(1,038 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Connecting Panasonic HW220 to internet