I have just purchased an Asus Memo Pad HD7 and have been setting it up and trying to connect to the internet. I am getting a strong signal and when I select PlusNet it reads Saved, secured with WPA/WPA2 (WPS available). It then gives 'authenticating' and then 'authentication problem' and fails to connect. I seem to have done something wrong but I don't know what. Can anyone help please?
Hi, Are you trying to connect using WPS? Sometimes the TG routers get partway through the join handshake but does not complete the process. Wireless connectivity is a two stage process - join the WiFi infrastructure - then get an IP address allocated to the device. Sometimes a device gets to join the WiFi network, but for some reason they do not get the IP address allocated. Try looking at the router management page to see if it shows the device and an IP address. If the device is there, I've found that bouncing the router resolves the problem until it happens again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Thanks Both I don't think its using WPS and I've repeated the password to no effect but it does accept it to save. I can't find anyway of digging deeper so still struggling
Try the following.... Click to modify the wi-fi connection on your tablet and enter the IP address, default gateway, primary DNS, and secondary DNS values manually.
Thanks Finguz The problem at the moment is I can't find a way of getting to a manual set up. Its sometimes seems to be indicating by the icon its connected but its not when I try to use the internet. I shall be going to my sons shortly and see if I can connect through his BT network.. Keep you posted.
Memo pad works fine when I connect via my son's BT network (As confirmed in the shop of purchase) The problem appears to be back in PlusNet's ball park.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Thanks for the latest suggestions. I have now got a reply from PlusNet and problem solved. I was confusing the PlusNet password with the PlusNet router key!! Thanks to PlusNet and all contributors.
