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Connecting ASUS MEMO Pad

bravo
Newbie
Posts: 10
Registered: ‎13-04-2013

Connecting ASUS MEMO Pad

I have just purchased an Asus Memo Pad HD7 and have been setting it up and trying to connect to the internet.  I am getting a strong signal and when I select PlusNet it reads Saved, secured with WPA/WPA2 (WPS available).  It then gives 'authenticating' and then 'authentication problem' and fails to connect.  I seem to have done something wrong but I don't know what.  Can anyone help please?
9 REPLIES
Superuser
Superuser
Posts: 13,048
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Connecting ASUS MEMO Pad

Hi,
Are you trying to connect using WPS?  Sometimes the TG routers get partway through the join handshake but does not complete the process.
Wireless connectivity is a two stage process - join the WiFi infrastructure - then get an IP address allocated to the device.  Sometimes a device gets to join the WiFi network, but for some reason they do not get the IP address allocated.  Try looking at the router management page to see if it shows the device and an IP address.  If the device is there, I've found that bouncing the router resolves the problem until it happens again.
PhyllisTyne
Aspiring Pro
Posts: 621
Thanks: 39
Fixes: 3
Registered: ‎30-08-2007

Re: Connecting ASUS MEMO Pad

you may have inadvertently saved the wrong password. Tell the memopad to forget the network and then try logging on again.
bravo
Newbie
Posts: 10
Registered: ‎13-04-2013

Re: Connecting ASUS MEMO Pad

Thanks Both
I don't think its using WPS and I've repeated the password to no effect but it does accept it to save.
I can't find anyway of digging deeper so still struggling
Highlighted
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: ‎21-02-2013

Re: Connecting ASUS MEMO Pad

Try the following....
Click to modify the wi-fi connection on your tablet and enter the IP address, default gateway, primary DNS, and secondary DNS values manually.
bravo
Newbie
Posts: 10
Registered: ‎13-04-2013

Re: Connecting ASUS MEMO Pad

Thanks Finguz
The problem at the moment is I can't find a way of getting to a manual set up.  Its sometimes seems to be indicating by the icon its connected  but its not when I try to use the internet.  I shall be going to my sons shortly and see if I can connect through his BT network..  Keep you posted.
bravo
Newbie
Posts: 10
Registered: ‎13-04-2013

Re: Connecting ASUS MEMO Pad

Memo pad works fine when I connect via my son's BT network (As confirmed in the shop of purchase)  The problem appears to be back in PlusNet's ball park.
Superuser
Superuser
Posts: 13,048
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Connecting ASUS MEMO Pad

Does the router indicate that the device has connected?
Have you tried restarting the router?
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Connecting ASUS MEMO Pad

You do know that the wifi key is case sensitive?
Geoff,
York.
bravo
Newbie
Posts: 10
Registered: ‎13-04-2013

Re: Connecting ASUS MEMO Pad

Thanks for the latest suggestions.
I have now got a reply from PlusNet and problem solved.
I was confusing the PlusNet password with the PlusNet router key!!
Thanks to PlusNet and all contributors.