Connected to gateway but not dns server
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Connected to gateway but not dns server
Connected to gateway but not dns server
30-09-2015 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connected to gateway but not dns server
30-09-2015 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you try the following in a cmd window...
tracert plus.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connected to gateway but not dns server
30-09-2015 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\SJH>tracert plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
1 15 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 61 ms 99 ms 109 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185]
3 176 ms 128 ms 213 ms link-a-central10.pcl-gw01.plus.net [212.159.2.172]
4 185 ms 349 ms 107 ms xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]
5 181 ms 99 ms 109 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 174 ms 49 ms 109 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
7 196 ms 69 ms 91 ms gi5-1.peh-cr02.plus.net [84.93.232.61]
8 189 ms 68 ms 89 ms po5.peh-cr01.plus.net [84.93.232.16]
9 197 ms 65 ms 97 ms vlan2657.peh-elb01.plus.net [84.93.232.44]
10 67 ms 198 ms 214 ms portal.plus.net [212.159.8.2]
Trace complete.
Re: Connected to gateway but not dns server
30-09-2015 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The tracert in the form I gave you does a number of checks.
1. It verifies that you can translate the target plus.net to an IP address - that implies you can connect to the DNS
2. Examines the route form you into PlusNet's gateway - that ensures that you are correctly connected to PlusNet's gateway
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connected to gateway but not dns server
30-09-2015 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:quote
Re: Connected to gateway but not dns server
30-09-2015 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
C:\Users\John>tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.13.50]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms tg582 [192.168.1.254]
2 10 ms 10 ms 10 ms 195.166.130.213
3 10 ms 10 ms 10 ms link2-central10.pcl-gw02.plus.net [84.93.249.162]
4 11 ms 10 ms 10 ms po2.pcl-gw02.plus.net [195.166.129.43]
5 10 ms 10 ms 10 ms cdns02.plus.net [212.159.13.50]
Trace complete.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Connected to gateway but not dns server
30-09-2015 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(c) 2015 Microsoft Corporation. All rights reserved.
I spoke too soon, connection lost..............
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
1 48 ms 98 ms 98 ms dsldevice.lan [192.168.1.254]
2 56 ms 88 ms 118 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185]
3 2185 ms 69 ms 197 ms link-a-central10.pcl-gw01.plus.net [212.159.2.172]
4 2200 ms 48 ms 99 ms xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]
5 2193 ms 59 ms 87 ms po2.pcl-gw01.plus.net [195.166.129.41]
6 57 ms 197 ms 217 ms cdns01.plus.net [212.159.6.9]
Trace complete.
dick:quote
Re: Connected to gateway but not dns server
30-09-2015 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connected to gateway but not dns server
30-09-2015 11:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Test Results
Test Succeeded DSL
Test Succeeded ATM
Test Succeeded PPP
Test Succeeded IP
Test Succeeded Internet
Enabled/OKConnectivity to Gateway (195.166.128.185)
Enabled/OKConnectivity to DNS Server 1 (212.159.6.9)
Enabled/OKConnectivity to DNS Server 2 (212.159.6.10)
Connected now. 5 mi s ago failed on Internet and both DNS servers.
Sometimes it connects to server 1 only.
It has been difficult browsing and emailing on and off since about 1 this afternoon.
Re: Connected to gateway but not dns server
30-09-2015 11:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Set two CMD windows running.
In each run
ping -t 212.159.6.X
Where X=9 in one window and X=10 in the other.
This will persistently ping the two DNS servers. You can minimise the windows and then restore them to see what is happening when you perceive the issue. You can stop them at any time by pressing ctrl/C.
If you want to do this using a tool, this http://www.techsupportforum.com/forums/external-link/?link=http%3A%2F%2Fwww.pingplotter.com%2Fdownlo... might be useful.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connected to gateway but not dns server
01-10-2015 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Line test is reporting that the average uptime between resyncs (disconnections) is 86322s, so that's not showing any issues either.
Out of interest are you wired or wireless?
Re: Connected to gateway but not dns server
01-10-2015 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today I have not had any problems, although I noticed at 11.28 there was a time out on the connection (ping?) to 212.159.6.10. I spotted this on the 'ping' which has been running all day. Maybe whatever was wrong with it has righted itself. Possibly BT are fiddling at the exchange having installed a new fibre cabinet a couple of weeks ago.......
Re: Loss of connection
13-10-2015 9:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just got a terrible 2g connection via Vodafone now Tried restarting etc to no avail.
Re: Connected to gateway but not dns server
14-10-2015 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
post removed from another thread and put here to keep all info in one place.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connected to gateway but not dns server
14-10-2015 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Connected to gateway but not dns server