Connected, but not really connected.
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Connected, but not really connected.
28-05-2017 11:02 PM
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This seems to have popped up a few times - I wonder why it seems to be a common issue and hasn't been resolved considering one of the posts I found was from about 4 years ago - but the answers are either too technical for me to understand or someone from Plusnet just seems to pick it up and fixes the problem, so I thought I would give it a try.
All our devices tell us we are connected but we just constantly get sent to the homepage and can't access or do anything else. We're all set up, we've had the confirmation and it has passed the set up date but nothing doing. We're just going around in circles. We've tried what it says in the book as best we can but it doesn't seem to address any actual issues, just tells you to check that you've flicked the switch on your device to turn on the wifi (?!). Also the help page has all of the left hand side cut off so I can't read it. Don't know if that's just my device though.
So does anyone know what we've got to do, in simple terms for my simple self? Or can anyone resolve this please?
Thanks in advance.
Re: Connected, but not really connected.
29-05-2017 7:38 AM
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Re: Connected, but not really connected.
29-05-2017 8:21 AM
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Welcome to the forums.
In simple terms, phone Plusnet and get the support staff to talk you through the issue. It will probably be faster to solve that way.
- 0800 432 0200 (from within the UK)
7.30am - 10pm, every day
Re: Connected, but not really connected.
29-05-2017 11:06 AM
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Re: Connected, but not really connected.
29-05-2017 11:07 AM
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Re: Connected, but not really connected.
29-05-2017 11:08 AM
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8.8.8.8
8.8.4.4
If router doesn't allow this (eg PN's HubOne) try altering dns settings on one device to see if
it fixes.
Re: Connected, but not really connected.
29-05-2017 1:14 PM
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Hi @LauraM
Sorry to hear you're having problems.
I'm unable to find your account from your forum details you've entered on signup.
Drop me a private message with your username and I'll take a look.
Anoush
Re: Connected, but not really connected.
29-05-2017 5:25 PM
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Turns out there was nothing we could have done, it simply hadn't been connected in spite of his receiving a message to the contrary.
Although they did change the billing date without his having to ask, which I suppose is something.
Thanks for the help anyway everyone!
Re: Connected, but not really connected.
29-05-2017 5:50 PM
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