Connected but no

[#1]

Hi anyone else constantly not having internet even though says connected. It's becoming a daily thing now 😔

[#2]

Hi @K23,

I'm sorry to hear that you're experiencing issues with your connection. I've reviewed the account this afternoon and whilst I can see there's definitely a fault, it's unclear where exactly the issues lies. Have you had a chance to carry out any troubleshooting steps yet and if so, what have you tried? My best recommendation at this stage would be to set the router up inside the test socket in the property, if it's not already there. For reference, we have a guide on how to do this here.

[#3]

@TheMightyAJ See: https://community.plus.net/t5/ADSL-Broadband/Connected-but-no-internet/m-p/1848180#M345315 - the OP double posted.

[#4]

Hi, thank you for checking fault I am constantly troubleshooting as it is happening every few hours the past couple of days

[#5]

Hiya @K23, I have replied on your other thread.