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Congestion

babble
Grafter
Posts: 34
Registered: 12-08-2009

Congestion

Looks like the Dalton-in-furness exchange needs looking at again.  Every night at peak im getting these speeds.
http://www.thinkbroadband.com/speedtest/results.html?id=139525933180779390131
Ticket sent.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Congestion

Sorry to hear about that problem babble.
Can you drop us a reply with the ticket ID please?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
babble
Grafter
Posts: 34
Registered: 12-08-2009

Re: Congestion

83068680 ticket got answered.
Thank you for your patience.  Our testing has identified an exchange fault on your line. This has now been raised with our wholesale provider for further investigation, please allow 48 -72 hours for a update. I do apologise for any inconvenience this may have caused you.  Please also note that if your own equipment or wiring is at fault you could be liable for an engineer fee's although no access is currently required. We will make you aware of the checks required to minimise the possibility of this before arranging such visit.
There is nothing wrong with my line as i get full speed outside of peak evening times.
So no idea ill let them do there thing heh.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Congestion

No probs,
Glad to see we've reported this with our suppliers and we're just waiting for an engineer to be assigned now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team