Congestion!!!!!!
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- Re: Congestion!!!!!!
Congestion!!!!!!
24-04-2011 9:33 PM
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Router is fine, line and line stats fine, internal wireing had been replaced as a result of these speed, new rj-11 cable and filter on line.
Friends also report same lines are fine with no noise but we're all getting 800-1mb at these random speeds happen any time of day to all of us so this must be a exchange related issue, am i correct?
Re: Congestion!!!!!!
24-04-2011 9:48 PM
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Re: Congestion!!!!!!
25-04-2011 1:16 AM
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Quote from: Oldjim http://usertools.plus.net/exchanges/
The OP has already checked...
Quote it is showing as green on the plus net exchange checker website.
Re: Congestion!!!!!!
25-04-2011 7:49 PM
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I also discovered the Exchange page on the check for my exchange hasn't been updated since may 11th.
There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.
Record last updated: 11 Mar 11
Re: Congestion!!!!!!
26-04-2011 3:01 PM
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If you can conduct some speed tests at http://speedtester.bt.com when it's good and then when it's bad and then raise a fault we can get it looked into further. In the meantime I will email BT and get the VP double-checked to see if this is the cause.
Jojo
Re: Congestion!!!!!!
26-04-2011 10:08 PM
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and any news from BT regarding this issue?
Re: Congestion!!!!!!
27-04-2011 9:33 AM
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[quote=BT email]The VP associated with your customers circuit has been identified as having utilisation issues.
BT Operate are investigating this VP and looking at ways of resolving the congestion issue.
A new report will be produced on 29th April, a further update will be available upon request at this time.
I'll check again for you next week.
Jojo
Re: Congestion!!!!!!
27-04-2011 12:10 PM
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Re: Congestion!!!!!!
27-04-2011 12:13 PM
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I'll place the fault ticket on hold and I can check it again next week and update it then.
Jojo
Re: Congestion!!!!!!
27-04-2011 12:41 PM
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EDIT: Any news regarding the issue from todays BT report?
Re: Congestion!!!!!!
04-05-2011 12:50 AM
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Thank you.
Re: Congestion!!!!!!
04-05-2011 9:11 AM
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I've emailed them again asking what action can we take to resolve it. I'll let you know once I get a reply.
Jojo
Re: Congestion!!!!!!
04-05-2011 2:23 PM
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Re: Congestion!!!!!!
04-05-2011 2:31 PM
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Re: Congestion!!!!!!
04-05-2011 5:16 PM
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Just had a reply...
[quote=BT email] Hi Joanne
I have checked and this VP is currently running hot. One option would be to move your customer on to a VP that is not over utilised, however, they would be without service for 1-3 working days. Please advise if you would like to take this option.
Let me know what you think.
Jojo
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