Congestion
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Congestion
04-06-2014 6:51 AM
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Re: Congestion
04-06-2014 9:01 AM
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I'm sorry to hear that you're still having issues. I've checked on our suppliers systems and they have confirmed that there is an issue with both VLANS at your Local Exchange on the FTTC side of things. We would expect this to be worked on imminently (generally within 2 working days).
Re: Congestion
04-06-2014 9:47 AM
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That's the point of publishing a resource like that if you don't consistently keep it updated?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Congestion
04-06-2014 10:56 AM
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Doing it manually was very time consuming along with everything else we try to do, automation should help with this and keep you guys up to date.
Re: Congestion
06-06-2014 6:00 AM
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Re: Congestion
06-06-2014 9:08 AM
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Re: Congestion
09-06-2014 1:37 AM
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Re: Congestion
09-06-2014 9:13 AM
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With regards to Quidco, you'd need to raise this with them as they provide their advertised cashback independently.
Re: Congestion
09-06-2014 9:50 AM
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Quote from: Chris ...automation should help with this and keep you guys up to date.
Chris,
Can the page be annotated with the date / time the last automation process ran, irrespective of any change? The most recent date on there is presently 28th May - some 12 days ago. It is not possible to discern if that is the last reported issue and is still open or if the page has simply not been updated again. If the page's content is stale, this great idea rather becomes a waste of effort for all concerned.
Kevin
Edited to correct auto spell / predictive text errors
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Re: Congestion
09-06-2014 10:20 AM
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Keep an eye on that date and that will show how up to date the information is.
Re: Congestion
09-06-2014 10:38 AM
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So that date also applies to the "New and on going reports" section too?
Quote from: Chris We would expect this to be worked on imminently (generally within 2 working days).
So in respect of Fradley (it now being open for 20 days), BTOR are falling way short of PlusNet's expectations?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Congestion
09-06-2014 10:49 AM
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Don't worry we'll continue to chase issues with our suppliers and we'll post updates as regularly as possible.
Re: Congestion
15-06-2014 8:47 AM
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Re: Congestion
15-06-2014 9:57 AM
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Have a look at the following thread, similar issue (slow avg TTB download but ok with 6 threads).
http://community.plus.net/forum/index.php/topic,120303.0.html
Re: Congestion
15-06-2014 7:31 PM
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I have always used Vista TCP/IP patch to apply the recommended tweaks automatically it works for win 7 also.
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