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Congestion issues Burton on trent exchange?

Inam
Grafter
Posts: 93
Registered: 26-10-2013

Congestion issues Burton on trent exchange?

Seems like congestion issues to me, please can some one have a look please. This happens only at evenings, rest of day or after midnight there are no issues.
24 REPLIES
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Congestion issues Burton on trent exchange?

Join the club, same here I reckon! As per my recent posts on here. Plusnet say there is nothing wrong with my line after testing it, they must of been testing at the wrong times. I have told them as much.
Time BT/Openreach sorted their network out.
Mine as of now.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Congestion issues Burton on trent exchange?

Hi Inam,
I'm sorry to hear you're experiencing speed issues. I've had a look and this doesn't seem right at all. Can you please follow our troubleshooter and raise a fault so that our Faults team can investigate further for you? You can do this here: http://www.plus.net/support/broadband/bbfaults/
Inam
Grafter
Posts: 93
Registered: 26-10-2013

Re: Congestion issues Burton on trent exchange?

Thanks for the reply Linn, I don't think there is any issue with the line it self. I believe this is congestion issue as this only happens in the evevings. I get full speed during the day and after midnight.
Finnigan
Grafter
Posts: 104
Registered: 01-05-2013

Re: Congestion issues Burton on trent exchange?

Hi inam
              this congestion is all over the place from 9am to 3pm full speed from 3 to 12 midnight so slow its like dial up, So u lads are not alone....Finnigan
Inam
Grafter
Posts: 93
Registered: 26-10-2013

Re: Congestion issues Burton on trent exchange?

I think leaving BT infinity was a big mistake just to save some pennies, I was getting full speed no matter what time of day for 18 months with BT infinity.
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Congestion issues Burton on trent exchange?

Quote from: Inam
I think leaving BT infinity was a big mistake just to save some pennies, I was getting full speed no matter what time of day for 18 months with BT infinity.

Doesn't Plusnet fibre use the same infrastructure as BT Infinity? So the congestion would be the same. Still reckon it's my issue as well, thankfully as not as early as 3pm though.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Congestion issues Burton on trent exchange?

Yep the infrastructure is the same, and we have plenty of capacity.
If you've got a Fault Ticket open we'll get the congestion issues looked at for you.
Chris Pettitt
Cloud Environments Engineer
buseng12
Grafter
Posts: 368
Registered: 14-06-2013

Re: Congestion issues Burton on trent exchange?

I have, #81892611, came back as no fault found speeds as they should be. I responded with a BTW second test image taken during a low period. Just had a reply back saying "further investigation".
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Congestion issues Burton on trent exchange?

Ok - thanks for that. We'll get this looked at further for you.
Chris Pettitt
Cloud Environments Engineer
Inam
Grafter
Posts: 93
Registered: 26-10-2013

Re: Congestion issues Burton on trent exchange?

I am going to monitor again Chris over the weekend and if this continues then will report a fault.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Congestion issues Burton on trent exchange?

No problem.
Keep us informed how things get on.
Chris Pettitt
Cloud Environments Engineer
Inam
Grafter
Posts: 93
Registered: 26-10-2013

Re: Congestion issues Burton on trent exchange?

This is happening every evening now!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Congestion issues Burton on trent exchange?

Hi Inam,
I've looked into potential issues at your exchange and have noticed a few other lines performing the same as yours.
We've raised this with our suppliers proactive team and are awaiting an update from them.
Inam
Grafter
Posts: 93
Registered: 26-10-2013

Re: Congestion issues Burton on trent exchange?

Thanks Chris for looking into this, gaming and streaming has become pretty much impossible in the evenings due to this problem.