Confused By BT Speedtest Graphs - help appreciated...
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- Confused By BT Speedtest Graphs - help appreciated...
Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:29 PM
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I'm trying to troubleshoot a speed problem (based on the KB and forums), and I get very contradictory results from BT
#1: speedtester.bt.com: "Download speed achieved during the test was 0.21 Mbps. For your connection the acceptable range of speeds is 0.1 Mbps-0.25Mbps"
#2: BT wholesale broadband availability checker: "Your exchange is ADSL enabled and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps"
Any suggestions what's going on?
All help appreciated!
Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:34 PM
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Do you know which type of package you are on? Is it an old fixed rate package or a newer up to 8Mb one?
Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:36 PM
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Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:41 PM
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Can you post up the current stats, etc as per this thread - http://community.plus.net/forum/index.php/topic,96155.0.html.
dick:quote
Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:45 PM
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Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:52 PM
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Re: Confused By BT Speedtest Graphs - help appreciated...
26-10-2012 11:53 PM
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The BT speed test results will tell us what type of connection you have.
Posts crossed!
Can you do a reboot of your router and then post the connection information from your router again please.
It looks like your connection might be 'banded'.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:00 AM
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Note that to get the best speeds you should leave the router permanently on - the exchange can see disconnections or you powering off the router as an unstable connection and it will slow it down to try and make it stable.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:07 AM
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Quote from: jelv I've just noticed that the router stats say your connection has only been up for 45 minutes. Is that down to you or are you getting problems with the router disconnecting
Thats a good question, had noticed that myself.
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:09 AM
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Anyway, here's another screen grab of router info after router reboot...
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:28 AM
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If you haven't done so already you need to raise a fault at http://faults.plus.net/
Don't do anything else, just leave the router powered up and watch the up time to see if it does any disconnects on it's own. It's possible it may lift the banding automatically, if not Plusnet are going to want to see the line has been able to stay connected solidly for at least a full day before they will request the banding to be removed (in any case it's probable there won't be any Plusnet staff on these forums before Monday).
Is the phone line OK? Is there any background noise on the line (dial 17070 and take option 2 which is the quiet line test)?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:40 AM
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In fact the line *used* to be noisy, and I did suspect a physical line problem could be eroding line speed. I had BT come out who confirmed that the line was a vintage installation from many decades ago, and they did some rewiring that means it's now a clear strong line with no crackle.
Which is great for voice calls, but unfortunately hasn't fixed the DSL line speed issue.... anyway, I'll leave the router installed, and contact plusnet faults...
Cheers again all, and goodnight for today!
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 12:45 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 8:48 AM
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Re: Confused By BT Speedtest Graphs - help appreciated...
27-10-2012 9:01 AM
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