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Confirmation of product change.

Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Confirmation of product change.

I did not receive a email or anything saying that I will change to Unlimited at the start of the next billing month. Can I please have confirmation on whether it has gone through.
Thanks.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Confirmation of product change.

Yep, it's showing as scheduled.
Quote
Scheduled Account Change: Plusnet Unlimited (on 21/10/09 00:00)
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: Confirmation of product change.

Thank you.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Confirmation of product change.

I think that this lack of confirmation needs sorting. When I upgraded to Unlimited last month I had to raise a ticket to be sure that the upgrade request had gone through.
Surely a confirmation e-mail should be sent out?
Bob
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Confirmation of product change.

Hi Bob,
We certainly should be doing, I'm looking at this now.
Moderator
Moderator
Posts: 17,566
Thanks: 1,100
Fixes: 127
Registered: 11-01-2008

Re: Confirmation of product change.

Yeah it's been mentioned a few times, I think you can see it confirmed on your ticket but no email is sent.
You should get an email on the day of switch I believe.
Will Moderate For Thanks