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Confirmation Call Before Installation.... ?
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Confirmation Call Before Installation.... ?
24-11-2015 12:02 PM
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I'm due to have an engineer arrive on the 26th, between 8am and 1pm to install line,
for broadband.
This morning I received a call from 01142 610500 (Openreach ?).
The call was really garbled, almost unintelligible. I could just about make out
'26th November', '8am' and '1pm'. And something like 'Press 1 to confirm'.
So I did.
There was some more talk, but I couldn't make them out.
Did I do the right thing, and is there anything I missed.
I've tried phoning the 0114 number, but its engaged.
And I've tried Plusnet Support Chat, but there was a 28 person queue, and that had only reduced
to 26 after 5 minutes.
for broadband.
This morning I received a call from 01142 610500 (Openreach ?).
The call was really garbled, almost unintelligible. I could just about make out
'26th November', '8am' and '1pm'. And something like 'Press 1 to confirm'.
So I did.
There was some more talk, but I couldn't make them out.
Did I do the right thing, and is there anything I missed.
I've tried phoning the 0114 number, but its engaged.
And I've tried Plusnet Support Chat, but there was a 28 person queue, and that had only reduced
to 26 after 5 minutes.
Message 1 of 3
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2 REPLIES 2
Re: Confirmation Call Before Installation.... ?
24-11-2015 2:09 PM
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Hi there,
I can confirm that this call will have been to confirm the appointment for your phone line installation and this is showing on our systems as still going ahead so I cannot see you having pressed anything incorrect etc.
So no worries from this side
I can confirm that this call will have been to confirm the appointment for your phone line installation and this is showing on our systems as still going ahead so I cannot see you having pressed anything incorrect etc.
So no worries from this side
Message 2 of 3
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Re: Confirmation Call Before Installation.... ?
24-11-2015 2:23 PM
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Cheers Mel, thanks for that.
Andrew
dick:quote
Andrew
dick:quote
Message 3 of 3
(332 Views)
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- Confirmation Call Before Installation.... ?