Confirm Engineer Appointment
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Confirm Engineer Appointment
12-08-2014 6:49 AM
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I have an engineer coming tomorrow between 8am and 1pm to install fibre optic.
Can you confirm it's been booked?
Theo
Re: Confirm Engineer Appointment
12-08-2014 9:04 AM
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It's booked in tomorrow for you between 8am-1pm. Let us know how you get on.
Re: Confirm Engineer Appointment
13-08-2014 9:38 AM
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Said everything is connected and got me to sign and left, but I can't get on the internet, my laptop says no internet access.
Thanks
Theo
Re: Confirm Engineer Appointment
13-08-2014 11:56 AM
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Re: Confirm Engineer Appointment
13-08-2014 12:06 PM
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Everything is connected.
All the lights are on.
Re: Confirm Engineer Appointment
13-08-2014 1:12 PM
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Same result I'm afraid.
That could be a symptom of the fault but just to make absolutely sure do you have both the router and modem connected up correctly and powered up?
Also can you run me through exactly which lights are on and if any are not lit or flashing?
If we can be sure everything is set up correctly on your side the next thing would be to raise a fault: http://faults.plus.net
Re: Confirm Engineer Appointment
13-08-2014 1:26 PM
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Basically everything is plugged in, all lights are on, none are red.
On the router the ethernet and internet light flash green and on the modem the lan 1 light flashes green.
Everything is working as it should but on my laptop I'm told there is no internet access, I've tried both wired and wireless.
Re: Confirm Engineer Appointment
13-08-2014 3:10 PM
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That sounds like the modem and router are working fine. First thing to check is that your laptop is getting an IP address correctly from the router. Not knowing how knowledgeable your are and assuming you are running Windows on the laptop
Quote On the router the ethernet and internet light flash green and on the modem the lan 1 light flashes green.
Quote click start on desktop and type cmd and press enter
a small black window opens in here type "ipconfig" without quotes and press enter
right click the black window and select all then press enter on keyboard.
this copies the results to clipboard
then paste here the results.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Confirm Engineer Appointment
13-08-2014 3:32 PM
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Re: Confirm Engineer Appointment
13-08-2014 3:40 PM
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Here you go -
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\Theo>ipconfig
Windows IP Configuration
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::c9a0:4043:4010:242e%13
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.lan:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Tunnel adapter Local Area Connection* 14:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:c612:12e:143d:f4b:3f57:febf
Link-local IPv6 Address . . . . . : fe80::143d:f4b:3f57:febf%19
Default Gateway . . . . . . . . . : ::
C:\Users\Theo>
Re: Confirm Engineer Appointment
13-08-2014 3:42 PM
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turn off wifi, connect ethernet, and test it again.
Re: Confirm Engineer Appointment
13-08-2014 3:46 PM
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(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\Theo>ipconfig
Windows IP Configuration
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::c9a0:4043:4010:242e%13
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::4cc5:2b1b:1d8e:8b1b%12
IPv4 Address. . . . . . . . . . . : 192.168.1.66
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
Tunnel adapter isatap.lan:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Tunnel adapter Local Area Connection* 14:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:c612:12e:3c02:ca1:3f57:febd
Link-local IPv6 Address . . . . . : fe80::3c02:ca1:3f57:febd%19
Default Gateway . . . . . . . . . : ::
C:\Users\Theo>
Re: Confirm Engineer Appointment
13-08-2014 3:48 PM
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You are getting an IP address and gateway from the router.
Quote Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::c9a0:4043:4010:242e%13
IPv4 Address. . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
Can you try logging into the router and checking on it's home page that it shows 'connected' . See the faq here for how to do that http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Confirm Engineer Appointment
13-08-2014 3:51 PM
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turn off wifi and test only using ethernet, and when i say test i don't mean provide an ipconfig, i mean test for internet connection by connecting to the router and seeing what the status says.
Re: Confirm Engineer Appointment
13-08-2014 3:58 PM
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My router is also telling me that I am connected. I don't understand I was fine yesterday. Is it possible the engineer has done something wrong, as he was switching me over to fibre optic.
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