Conection woes.

[#1]

Hi, 3 weeks ago i had a fault on the line that took more than a week to fix, everything has been going well. until yesterday, i have no dial tone on my phone line, when pepole try to phone me is says i'm engaged, my internet lasts for 1 minute and then cuts off for 5 minutes, lasts another minute and cuts off again....
problems problems problems... i have added to the support ticket that was still open from the last problem, no response yet.
please help, very frustrated, can't get anything done, again.

[#2]

Hi there,
Sorry to hear about the issue. Line tests are showing a potential disconnection of the line which fits in with the symptoms you've experienced.
I've raised a fault for you and we should have a response within 72 working hours.
I'll update ticket 76919141 shortly for you.
Adam

[#3]

Thanks Adam
Did you do something on the line? i just had a phone call, a lot of static and noise on the line that time, i could not hear anything that was said because of all the noise, i went back to the line to test it every minute or so, once there was a loud whistling, like a siren, checked it again another minute later and the dial tone is back, as clear as a bell, and my internet seems to be holding, for now, fingers crossed.

[#4]

No problem,
I've checked the fault notes and can see the engineers believed it had been fixed remotely a couple of hours after I raised the fault this morning Nice to see an issue like that turned around so quickly before the weekend
Adam

[#5]

Indeed, its was fast, thanks again.