Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Conection woes.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Conection woes.
Conection woes.
22-11-2013 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, 3 weeks ago i had a fault on the line that took more than a week to fix, everything has been going well. until yesterday, i have no dial tone on my phone line, when pepole try to phone me is says i'm engaged, my internet lasts for 1 minute and then cuts off for 5 minutes, lasts another minute and cuts off again....
problems problems problems... i have added to the support ticket that was still open from the last problem, no response yet.
please help, very frustrated, can't get anything done, again.
problems problems problems... i have added to the support ticket that was still open from the last problem, no response yet.
please help, very frustrated, can't get anything done, again.
Message 1 of 5
(814 Views)
4 REPLIES 4
Re: Conection woes.
22-11-2013 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Sorry to hear about the issue. Line tests are showing a potential disconnection of the line which fits in with the symptoms you've experienced.
I've raised a fault for you and we should have a response within 72 working hours.
I'll update ticket 76919141 shortly for you.
Adam
Sorry to hear about the issue. Line tests are showing a potential disconnection of the line which fits in with the symptoms you've experienced.
I've raised a fault for you and we should have a response within 72 working hours.
I'll update ticket 76919141 shortly for you.
Adam
Message 2 of 5
(486 Views)
Re: Conection woes.
22-11-2013 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Adam
Did you do something on the line? i just had a phone call, a lot of static and noise on the line that time, i could not hear anything that was said because of all the noise, i went back to the line to test it every minute or so, once there was a loud whistling, like a siren, checked it again another minute later and the dial tone is back, as clear as a bell, and my internet seems to be holding, for now, fingers crossed.
Did you do something on the line? i just had a phone call, a lot of static and noise on the line that time, i could not hear anything that was said because of all the noise, i went back to the line to test it every minute or so, once there was a loud whistling, like a siren, checked it again another minute later and the dial tone is back, as clear as a bell, and my internet seems to be holding, for now, fingers crossed.
Message 3 of 5
(486 Views)
Re: Conection woes.
22-11-2013 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem,
I've checked the fault notes and can see the engineers believed it had been fixed remotely a couple of hours after I raised the fault this morning Nice to see an issue like that turned around so quickly before the weekend
Adam
I've checked the fault notes and can see the engineers believed it had been fixed remotely a couple of hours after I raised the fault this morning Nice to see an issue like that turned around so quickly before the weekend
Adam
Message 4 of 5
(486 Views)
Re: Conection woes.
22-11-2013 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Indeed, its was fast, thanks again.
Message 5 of 5
(486 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page