Concerns regarding speeds (namely PSN/XBL/iTunes, etc) [crossposted in BB Speed]

[#1]

Guys,
I, and the rest of the staff here are fully aware that a number of you are reporting poor speeds over about the last week or so, notably on downloads and streaming from the PlayStation Network and XBOX Live.  This will also include iTunes downloads, Rapidshare and Microsoft Updates.
Bob recently updated service status to let everyone know that our Network Capacity is still in an "Amber" state, despite having added 2 additional 155Mbps segments of central capacity.  We had hoped this to fix the problem whereby a number of customers were experiencing poor speeds when trying to use traffic we classify as within our list of Download Sites and Servers.
Over the course of this week, we have seen adverse weather conditions, including a further couple of inches of snow overnight here in Sheffield.  As a result of this a large number of our customers have been working from home.  The impact of this has been a large increase in the amount of Gold traffic during the day and early evening.  This is down to more Web and VPN usage.  This has meant that whilst we have done everything that we can to ensure that Gold traffic remains working at the best possible level, speeds on Download Siters and Servers have been heavily impacted.
We have a plan in place to ensure that our advertised speeds on these forms of traffic are being achieved, but we will only be able to do this during normal network conditions (ie: when it's finally stopped snowing!).  Please do bear with us during this rather strange period and rest assured that we're taking this extremely seriously.
Thank you for your patience.

[#2]

James, I would like to thank you for this post keeping us informed, it's just the sort of service we expect from PN.

[#3]

HERE HERE

[#4]

FYI - I posted an announcement on Service Status saying something fairly similar.
Here's a graph that shows gold traffic to be 300-400Mbps higher over Monday/Tuesday.

[#5]

Yes Bravo for keeping service standards high.

[#6]

Perhaps one of the best copyright notices ever.

[#7]

I've amended the attachment.  I was playing in paint and then attached the wrong version

[#8]

Ah thought he was messing with the spray can tool.
Hours of fun can be had with that.

[#9]

cheers for the update. PN never leave us out in the cold
I probally didnt help the increase in gold traffic today. was up all night and went to bed bout 7am and due to not being able to get a t.v recpetion in my room i stream t.v and decided to stream bbc one live to see what the weather was doing and feel asleep still streaming woke up at 2pm arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr. 1.5gb used. good job iam on option 3

[#10]

We've just added a further 155Mbps of Central Capacity.

[#11]

Excellent news 

[#12]

Ah, iTunes now works again. 
I've been getting timeout issues for the past month, and could basicly forget about trying to preview a song. Speed has increased from 7kbps (Yes that is seven) now getting 498kbps. It was getting a bit of a joke when downloading an album takes over 3 hours.
Thanks for the update.

[#13]

[#14]

I've just downloaded a 77MB PS3 home update in 2 mins so that's looking much better