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Concentrator not reachable

tytm
Grafter
Posts: 27
Registered: ‎18-09-2014

Concentrator not reachable

I only vaguely understand much of the threads on "the outage" but my router is reporting "Concentrator not reachable" so I'm not sure it is the same thing:
+ Using a Technicolor TN582n FTTC
+ Also tried an TP-Link Archer C7
+ No connection at all since yesterday @7pm
+ Rebooted
+ Disconnected / Reconnected (though obviously without any success)
+ Resetted
+ Factory resetted
+ Checked & rekeyed username and password
- TN582n has periodically had the red light on the "internet" indicator and periodically it is off
- Currently saying "Error 4"
- Router likes to complain that "concentrator not reachable" (?!)
The only references I can find for the "concentrator" error are usually followed by "...and I've been waiting for BT for like FIFTY DAYS" so I'm marginally concerned...
Any guides or assistance appreciated :-)