cancel
Showing results for 
Search instead for 
Did you mean: 

'Concentrator not reachable'

HoboWithAShotgu
Dabbler
Posts: 16
Registered: 24-07-2013

'Concentrator not reachable'

Hi.
I've had this problem every few weeks or so, typically lasting 10 minutes. My Internet connection will go down and any attempts to reconnect on the 192.168.1.254 router homepage will give an error message of 'Concentrator not reachable'. It eventually reconnects, but it's happened 3 times in a row today and I'm wondering what the problem is? Thanks.
1 REPLY
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: 'Concentrator not reachable'

It's likely your modem is dropping your internet connection and leaving a stale session which your router is complaining about:

We'll need to look at resolving why your fibre connection is dropping.  Is worth going to http://faults.plus.net and raising a fault with us.
Kelly Dorset
Broadband Service Manager