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'Concentrator not reachable'

Posts: 16
Registered: ‎24-07-2013

'Concentrator not reachable'

I've had this problem every few weeks or so, typically lasting 10 minutes. My Internet connection will go down and any attempts to reconnect on the router homepage will give an error message of 'Concentrator not reachable'. It eventually reconnects, but it's happened 3 times in a row today and I'm wondering what the problem is? Thanks.
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
Fixes: 5
Registered: ‎04-04-2007

Re: 'Concentrator not reachable'

It's likely your modem is dropping your internet connection and leaving a stale session which your router is complaining about:

We'll need to look at resolving why your fibre connection is dropping.  Is worth going to and raising a fault with us.
Kelly Dorset
Broadband Service Manager